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Jim Ellis Chevrolet

Atlanta, GA

Overview
Reviews
4.5
4,252 Reviews
Call Dealership (678) 735-4758

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

May 03, 2022

The dealership and the service team of Tom Jones and parties kept be abreast during all phases of my Toe Link recall. This was above and beyond my expectations from my experiences working with car deale More

by Stfields4688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, David Theriault
Report | Print
May 03, 2022 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

May 03, 2022

Great communication and service. Ian was great. I’m happy with my car and experience More

by Jalim001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes, Ian Killian
Report | Print
May 03, 2022 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear that Ian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino

May 02, 2022

Thank you Cati for your excellent service and great service department for getting my vehicle on the road More

by MARCORIVERA228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cati Jackson
Report | Print
May 02, 2022 -

Jim Ellis Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault

May 02, 2022

Associate assigned to my work order is very responsive, but the fact is that I was charged $450 for an issue that wasn’t fixed when I got my vehicle back. I now have to return the vehicle in the hopes they More

by jamesddavis369
Recommend Dealer
No
Employees Worked With
Sonja
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May 05, 2022 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 02, 2022

First time ever going to this dealership and I was treated like an old time customer, I really liked it plus they took care of the issue I was having that sadly was caused by another Chevy dealership… More

by mzuniga0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles prayer was the only employee in the dealership that I spoke to and he was on top of everything and made sure I had what I need to get this problem handled.
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May 02, 2022 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

May 02, 2022

I was not satisfied because my main concern was not addressed. The washer fluid signals low and nothing was done to correct the problem. And no explanation was given. More

by DRBEHROOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Theriault
Report | Print
May 02, 2022 -

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience.

May 03, 2022 -

DRBEHROOZ responded

on my last visit for 15000 mile sevice mentioned to service agent that washer fluid fla,shing (low fluid). The agent said he did not know why?.I do not think it is a satisfactory answer.Please let me know what to do ?

May 02, 2022

I was very satisfied with the services that I received at the Jim Ellis service department. Mr. Vladimir was amazing help. More

by may.barker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
Report | Print
May 03, 2022 -

Jim Ellis Chevrolet responded

We are very happy to hear that Vladimir provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

May 02, 2022

Customer service excellent ! Vladamire makes issues understandable...inspires confidence in workmanship........he deserves a raise !!! More

by JPMERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault
Report | Print
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Vladaire delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

May 02, 2022

THE CUSTOMER SERVICE WAS GREAT AND THE DEALERSHIP KEPT ME UPDATED ON MY TRANSMISSION THANKS More

by Markgharris01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault
Report | Print
May 02, 2022 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business, Mark, and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

May 02, 2022

Great service I will be coming back and sharing my experience thank You so much being soo professional. More

by queenarlisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
Report | Print
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

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