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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

January 10, 2023

Clarence and the rest of the staff were great to work with. Transparent pricing and speed with buying a new Chevy Bolt More

by PURP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Bernard, Luis Gonzalez-Brands, Zane Cobb, Andre Thomas, Clarence Williams
Jan 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Clarence and the team were able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

January 10, 2023

Good communication and service that was provided. Upbeat and happy people to work with made for an enjoyable experience More

by SJARCHER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Luis Valdez
Jan 11, 2023 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

January 09, 2023

Bad service I ever seen. Bought a truck. Salesman told me about week to order cover. But he never did Call him twice. Every time told me call back week should have cover o More

by ZHENG1GENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Bernard, Charles Prayor, Robert Gray
Jan 10, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 09, 2023

Top notch; was told paint would be supplied to fix a small paint, not so. More

by MJCORBETT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
Jan 10, 2023 -

Jim Ellis Chevrolet responded

Thank you! Elise and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

January 09, 2023

Service fine. Pricing absurd. $5800 transmission is $2800 over Atlanta norm. Probable preexisting problem. I asked the service rep. within 3 months of buying car t More

by SCOTT@CRESTHAVENLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katy Jackson
January 09, 2023

They owe me money for 2 different things. Been dealing with them for 4 months on these issues. They acknowledge I am due the money but won’t send it to me. More

by KRISTINCULVERJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Afeworki, Andre Thomas, Sonja Brown
Jan 13, 2023 -

Jim Ellis Chevrolet responded

Kristin, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 08, 2023

Not too good, I was under the impression the first service was free and come to find out, it was out by time. Was quoted $1500 for an oil change and transmission filter and was given a discount for $1 More

by KWONF4I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonja Brown
Jan 11, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 08, 2023

Ron Durham was very helpful and extremely pleasant to work with. He made the process of purchasing a new vehicle very easy! More

by DLROGERS1383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Durham, Luis Gonzalez-Brands, Andre Thomas
Jan 08, 2023 -

Jim Ellis Chevrolet responded

We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

January 08, 2023

Actually accommodate customers with bust schedules with rideshare should wait unexpectedly takes longer than anticipated for maintenance work. More

by tracey_holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apologies for not recalling the last two reps to rate., Vladimir Kochubey, Charles Prayor, Retanza Grier, Christian Locklear, Loan Pham, Sonja Brown
Jan 09, 2023 -

Jim Ellis Chevrolet responded

Tracey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

January 08, 2023

Great people. Clean. Great service. We get all our vehicles serviced here for years. Highly recommended. More

by SMORGAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Estrella. , Vladimir Kochubey
Jan 09, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that Vladimir and Mark had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

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