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Jim Ellis Chevrolet

Atlanta, GA

Overview
Reviews
4.5
4,252 Reviews
Call Dealership (678) 735-4758

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

February 07, 2023

They called me and said that my car would be ready on Saturday and it was More

by LIZHUNTER6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Charles Prayor, Retanza Grier, Christian Locklear, Loan Pham, Sonja Brown
Report | Print
Feb 08, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Liz, please let us know. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

Went for oil change, waited for a long time but didn’t finish. Had to went there a second time to get it done. Purchased a part and repaired at this dealership. Took two days( longer than expected) and ch More

by JOEZHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier, Loan Pham
Report | Print
Feb 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2023

Service was a little slow but the staff was very helpful and friendly. Would definitely come back. More

by JULIAGONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Frasure
Report | Print
Feb 08, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your thoughtful review! We are so glad that we had the opportunity to work with you, Julia. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

Sonja was not present at all! She did not communicate very well! My car wasn’t looked at for over a week. I had to do all the communicating and figuring out what was going on with More

by devinmahone123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonja Brown
Report | Print
Feb 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, Devin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2023

For 13 years I have trusted these folks to service my car and they have been super. Yesterday Loan went above and beyond to help me understand what needed to be done and how long it would take. And words can More

by frodo_47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Report | Print
Feb 07, 2023 -

Jim Ellis Chevrolet responded

Thank you for sharing your thoughts about your excellent experience with Loan here at our service department. We truly appreciate you choosing Jim Ellis Chevrolet over the years. We look forward to continuing to serve you as one of our valued customers. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

Good service fast approval and caring attitude dealership also has a clean environment Clarence Williams is also a good salesman More

by CWHEELER3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Bernard, Sam Opara, Andre Thomas, Clarence Williams
Report | Print
Feb 08, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! General Manager Ralph Sorrentino

February 07, 2023

Reggie was great as always. Very knowledgeable and accommodating. Delivery was perfect start to finish. More

by Paul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier, Andre Thomas, Adam Toms
Report | Print
Feb 08, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you,Paul, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Expect the Best! General Manager Ralph Sorrentino

February 07, 2023

Brian was knowledgeable and a great communicator. He made sure we understood the diagnosis and had appropriate expectations for timing and repairs More

by alemsalg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
Report | Print
Feb 08, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

The process was easy and very inviting. We appreciate the up front and honest sales approach. More

by DPBENSON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Opara
Report | Print
Feb 07, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

February 07, 2023

People were nice. My car was serviced but I had to do without my car for 9 days. It was a simple fix in the end that could have been done in 30 minutes. More

by cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forget his name. He was new
Report | Print
Feb 10, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

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