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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

February 13, 2023

This was the easiest car buying experience ever. I told Jaylan what I wanted and he made it happen and then some. He and Andre worked everything out to where the car I wanted was at my fingertips. More

by Snthurman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Thomas, Jaylan Jackson
Feb 14, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

February 13, 2023

Be aware of the financial person Franchely, she will put extended warranty into your contract without saying More

by Bolt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Franchely Reyes
Feb 17, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

Feb 23, 2023 -

Bolt responded

Base on your response on this page , I already did email you about this concern few days ago but didn’t get any email back from you, looks like your dealer doesn’t care about customer, maybe you think customer only purchase 1 car in their whole life and would never buy a different car. The extended warranty was put into my contract without my agreement and it is so hard for you guys to take off i guess. People should be aware of this illegal action.

February 13, 2023

From making the appointment to picking up the vehicle, I couldn’t ask for more professional team in the service technicians and the staff at Jim Ella Chevrolet. More

by BROOKHAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
Feb 14, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

February 13, 2023

The service is good people are courteous. The place is clean, and I will recommend other people to get their vehicle serviced there. More

by Gregcolbert0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Feb 13, 2023 -

Jim Ellis Chevrolet responded

Thank you, Greg! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

February 13, 2023

Muy buen servicio, el personal muy amable, y responden todas las dudas . Es muy fácil comunicase con ellos. Recomendado!! More

by Patricia Jimenez
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
Feb 14, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out, Patricia. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

February 13, 2023

I am extremely disappointed. You did not do my alignment properly. You kept blowing me off when I told you on many occasions that my steering wheel wasn’t straight and calibrated More

by SINALYHABIBCOUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not needed ( don’t need to point fingers )
Feb 16, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

February 12, 2023

My Jim Ellis Chevrolet service advisor was friendly, knowledgeable and courteous. She “turned around” my un-friendly experience when I turned up for my maintenance appointment (as a long term Buick own More

by DLMASHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Feb 12, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that Sonja had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

February 12, 2023

I absolutely love this dealership I’ve brought two trucks from this very location I get service done on three vehicles here and everyone is so pleasant and helpful More

by hcinaya2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Loan Pham
Feb 13, 2023 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

February 11, 2023

The service staff is well informed, and they are extremely courteous They understand why we. bring the car in for service If the mechanic finds something that we are not aware of they always More

by FPENLOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, Luis Valdez
Feb 12, 2023 -

Jim Ellis Chevrolet responded

Thank you! Elisa, Vladimir, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

February 11, 2023

Retanza is great! It's such a pleasure working with her when bringing vehicles in to be serviced, she keeps me updated every step of the way and her energy is positiv More

by Myway
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
Feb 12, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that Retanza was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

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