Back

Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

Directions

By Type

Showing 4,252 reviews

March 05, 2023

Ratenza had excellent service. She is top notch she needs a promotion. Thank for you attention to detail an care More

by kenneths1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
Mar 05, 2023 -

Jim Ellis Chevrolet responded

Thank you for your kind words for Retanza and for this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

March 04, 2023

The made the deal work. Very pleased with Leland. I’ll be back for more cars. More

by PHILL.WATSON
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Leland Sims, Franchely Reyes
Mar 04, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 04, 2023

Great customer service from Catherine, she was top notch! She worked with me on what needed to be done, the schedule to do it, and the cost. All the work was done well. More

by NEIL BRIGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine
Mar 05, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

March 03, 2023

Jaylan was awesome to work with! Quick to respond and ready to help. He went above and beyond to ensure my Suburban would be perfect when it was delivered. I couldn't be happier! More

by christyseale3066
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaylan Jackson
Mar 04, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that Jaylan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

March 03, 2023

Very good customer service. Everything was done in a timely manner and great quality. Thank you More

by HERNANLOGARZO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Mar 04, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

March 03, 2023

I came in to have my air bag replaced because of a recall. Once completed, the airbag light on my dashboard was on. When I called and left a message, no one returned my call. I had to handle this issu More

by mkean328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loan Pham
Mar 07, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

March 03, 2023

Excellent services and personnel; family have gone here for cars and maintenance for years. Trustworthy dealership and personnel always very helpful and great to deal with. Jobs are always done right an More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Charles Prayor, Retanza Grier, Christian Locklear, Loan Pham, Sonja Brown
Mar 04, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

March 03, 2023

My service tech was great. However the mechanic left a tool in my engine. I am not sure how I feel about this the legitimacy of his work now. More

by DoesNotMatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Fashure
Mar 04, 2023 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind, please reach out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he would like to address your issue Expect the Best!

March 03, 2023

Great service - Katie is the Best. Keeping my 2013 Cruze road ready and great pickup service More

by MARKGRANADOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Mar 04, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that Katie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

March 03, 2023

Service staff was very helpful and concerned about our issue. She got the mechanic on the line when we had more questions that she couldn’t answer. More

by JMAC721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Mar 04, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

...
110
...