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Jim Ellis Chevrolet

Atlanta, GA

Overview
Reviews
4.5
4,252 Reviews
Call Dealership (678) 735-4758

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

March 09, 2023

Terrible service. Worst dealership service team I’ve ever had. I’ve only purchase Chevy vehicles since 2003 and only from dealerships. I am new to GA, made an appt for More

by ms.nicholeaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
Report | Print
Mar 12, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

March 09, 2023

Great costumer services, very friendly, up front with what's going on with your vehicle More

by SIRD162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
Report | Print
Mar 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

March 09, 2023

Car I wanted was sold! !! Bummer. Will keep looking!!! Since your located in a large city!! More

by budmiller848
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t know who but said it was sold
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Mar 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to write this review. Please don't hesitate to reach out if we can be of any further assistance! Expect the Best! General Manager Ralph Sorrentino

March 09, 2023

Loan was the BEST! !! She was very thorough with helping me understand my claim process! More

by Ceegee5480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Report | Print
Mar 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Loan and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

March 09, 2023

Same experience as usual! Excellent and knowledgeable service. Staff is super helpful and very friendly More

by Redcbr_900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
Report | Print
Mar 11, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

March 09, 2023

My service tech had me in and out of service in under a hour. This exceeded my expectations. More

by KEVJETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor, Loan Pham, Sonja Brown
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Mar 11, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

March 09, 2023

Amanda was great to work with. She delivered phenomenal service and stayed in contact frequently. More

by bbr522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji, Amanda Burby
Report | Print
Mar 11, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that Amanda was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 08, 2023

Worst dealership I've ever shopped at, will not be recommending or coming back to this dealership for any reason. More

by Dontneed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Cauthen
Report | Print
Mar 11, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

March 08, 2023

They are the best! They are always on top of getting your truck ready & fixed. They are also always with the right attitude. More

by eamiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Report | Print
Mar 08, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

March 08, 2023

The techs were very friendly. Set clear expectations on the scope and timing of the work. More

by bcorbett9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Report | Print
Mar 09, 2023 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

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