Jim Ellis Chevrolet

Great customer service also have great & awesome deals check them out you want be disappointed check them out you want be disappointed More

Brian Baker was the service rep who scheduled my March 9th appt. to drop off my Chevrolet Colorada for a transmission check. He was not there on that date so Elise checked me in and arranged a l hyft for 9th appt. to drop off my Chevrolet Colorada for a transmission check. He was not there on that date so Elise checked me in and arranged a l hyft for me. I was never contacted by Brian on Friday as to any update on my car and I called several times and he did only returned my call after my third message. His response to me is that he had been out sick for 3 days thus having various customers to service. This had nothing to do with me. I was told to bring and leave my car at that time. He is not a mechanic so I do not understand how the previous days service calls affected my appointment for Friday. I picked up my car by 5:00 without anyone looking at my car. Lame excuses of "we only have one transmission guy", "we don't have a loaner we can give you", "you'll need to leave it with us for a couple of days", "we'll get back with you when we have time to look at it", "we might need you to drive it for us so we can feel what you feel". ALL OF THESE ARE EXCUSES THAT ARE TOTALLY UNACCEPTABLE AND ADDS TIME TO WHEN THE WARRANTY ON ITEMS EXPIRE.I have made several attempts to remedy whatever is going on with my transmission, to no avail. It feels that there will be no remedy until it fails me and I am left stranded. The car was purchased from your dealership with this concern. When the speed reaches over 80, I experience straining and vibrations. Even at lower speeds there is strainging with moving from one gear to the next. I am frustrated with the lack of solution that is and has existed. More

Everyone is very personable and accommodating. Always willing to help and make things right. All work performed in a timely manner with care and reasonably priced:) Always willing to help and make things right. All work performed in a timely manner with care and reasonably priced:) More

Rude service advisor who seemed annoyed to be doing a job that I scheduled an appointment for. Took over 10 minutes to find my key after payment. that I scheduled an appointment for. Took over 10 minutes to find my key after payment. More

The service department was very helpful and understanding to get my truck keyed properly to the computer. to get my truck keyed properly to the computer. More

Very nice people. Luis in the sales department made buying my new truck an easy process. Luis in the sales department made buying my new truck an easy process. More

Hands down best car buying experience we have ever had with Amanda Burby. From our first conversation, she was thorough and listened to everything we said. The entire process went very smoothly with cons with Amanda Burby. From our first conversation, she was thorough and listened to everything we said. The entire process went very smoothly with constant communication, and we were in and out of the dealership in an exceptional amount of time. This was my daughter’s first “new” car and Amanda took extra time to show her all the features and make sure she didn’t have any questions. Would 100% recommend Amanda and we’ll be returning to her for any future purchases. More

Amanda was so helpful and made our process very efficient. She answered many questions and gave us the information we needed without being overwhelming. I was going from a 2008 to a 2023 and she ma efficient. She answered many questions and gave us the information we needed without being overwhelming. I was going from a 2008 to a 2023 and she made sure I felt comfortable with the new features before leaving, which lots of other people probably wouldn’t do. I would recommend Amanda to anyone and she made my first brand new car experience so pleasant and memorable. More

I called to ask a question and had bad experience, for no reason, service advisors can be arrogance except from Vladimir. Vladimir is professional, polite, true and most important knowledgeable. reason, service advisors can be arrogance except from Vladimir. Vladimir is professional, polite, true and most important knowledgeable. More

Surprised with the high level of service and exceptional care. Great experience. Thank you LoAn Pham. care. Great experience. Thank you LoAn Pham. More