Jim Ellis Cadillac - Service Center

Noah was amazing and helped make sure we had a car to drive while being fixed and he kept us updated on the status of our car. Everyone was friendly and helpful drive while being fixed and he kept us updated on the status of our car. Everyone was friendly and helpful More

Noah took care of my vehicle. The complimentary detail wash and Lyft ride home and car delivery service is second to none! The complimentary detail wash and Lyft ride home and car delivery service is second to none! More

They have been affected by the supply chain issues regarding scheduled repairs. Their system should be able to schedule repairs when all the parts are available. regarding scheduled repairs. Their system should be able to schedule repairs when all the parts are available. More

This was a repeat visit. I came in for my first oil change and a tire rotation. I was there for about 2 hours which was fine but had to return a few days later because my b I came in for my first oil change and a tire rotation. I was there for about 2 hours which was fine but had to return a few days later because my breaks were not functioning properly. Turns out this was an issue on XT5s. I had to come back and spend much more to get it fixed. I felt like someone should have checked to see if there were any issues/recalls when I originally brought my car in. The folks in the service department were polite and did their jobs but it was a slow day for them. Providing the customer with a status update would have been helpful. More

Excellent customer service and did not wait a long time. Only services what I asked. Only services what I asked. More

Great place with courtesy and professional customer services the service team was tentative and called me with details about my vehicle I will be back services the service team was tentative and called me with details about my vehicle I will be back More

It was the first time I used Jim Ellis and they were really good and gave me choices! really good and gave me choices! More

Warm, friendly and professional. I would definitely be coming back here again for my service. BMW Nalley could learn a thing from these guys. I would definitely be coming back here again for my service. BMW Nalley could learn a thing from these guys. More

Service writer was excellent in handling my vehicle on a short notice after I called! short notice after I called! More

Very professional! Great customer service!! I’m extremely happy with my experience with Jim Ellis Cadillac!!!! Great customer service!! I’m extremely happy with my experience with Jim Ellis Cadillac!!!! More