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Jim Ellis Cadillac - Service Center

Atlanta, GA

3.9
184 Reviews

184 Reviews of Jim Ellis Cadillac - Service Center

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October 18, 2022

It was too cold but the employees were very friendly and helpful especially my service advisor More

by MCCARTHYJFC49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
Oct 21, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us!

October 17, 2022

These people are just not prepared to handle anything significant when it comes to your car. More

by TryingtoBuyaNicecar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Blanchard, Noah Rowe
Oct 18, 2022 -

Jim Ellis Cadillac responded

We take these concerns seriously and would appreciate the opportunity to speak with you at your convenience. Please give us a call at (770) 766-3074.

October 16, 2022

Very nice atmosphere. The service was awesome. Will return for my next check up. Snacks was nice as well More

by TABITHACURTIS90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 21, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

October 12, 2022

The service was great and I didn’t have to wait too long. I would come back again. More

by Byamsv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 21, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

October 12, 2022

Very professional and classy. Service agents were knowledgeable .also they were prompt and the work was completed in a pretty quick. More

by mark.vance24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Urdaneta
Oct 21, 2022 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

October 12, 2022

Team did great from sales, service, parts, and the entire experience. Very satisfied and will be back More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Oct 21, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

October 12, 2022

Service too slow. I was there for an oil change that took 3 hrs REALLY!!! More

by TAGLAPREAD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cannot renember the ne.bit really nice
Oct 13, 2022 -

Jim Ellis Cadillac responded

Thank you for bringing this to our attention. We're interested in more information regarding this visit so that we can ensure it does not happen in the future. Please give our Service Director at call directly at 678-259-0523.

October 11, 2022

This dealership is a complete scam. I went to get my car diagnose but they didn’t do a diagnostics they just took what I told them over the phone with issues I was having and charged me More

by keshadent1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noah Rowe
Oct 12, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We'd like to discuss this further and come to a resolution for you. Please call our Service Director at 678-259-0523 as soon as possible.

October 05, 2022

Noah Rowe was a tremendous help and is a real asset to the service department. Great job. More

by wnbrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 21, 2022 -

Jim Ellis Cadillac responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 20, 2022

Great service. ..great job, fast, the staff was friendly and made sure that everything went smooth More

by REGGIEROUSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 02, 2022 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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