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Jim Ellis Cadillac - Service Center

Atlanta, GA

4.1
183 Reviews
Call Service Center (770) 626-4225

183 Reviews of Jim Ellis Cadillac - Service Center

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December 27, 2022

Very courteous, fix recalls that I didn’t even know I had and very diligent in finding what was my problem More

by Bhpatnode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie perry
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December 27, 2022

I had a flat tire on the I285 Expressway . Jim Ellis Cadillac helped me and my elderly mother. They responded promptly and changed the wheel on the expressway then replaced the tire at their f More

by jeanetteckinsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, David Patel, Noah Rowe
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December 20, 2022

Customer service is great. Wait area, very spacious and comfortable with tea and/or coffee to enjoy. I would recommend Jim Ellis Cadillac to a friend or associate More

by ITSONC
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Perry
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December 03, 2022

Always very friendly and ready to help in anyway never longer then they promised with service More

by IRONBOUND212
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, Noah Rowe
Report | Print
Dec 08, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

December 01, 2022

Great experience with all service personnel. Really like the free car wash Told others about service More

by mghopk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
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Dec 08, 2022 -

Jim Ellis Cadillac responded

Hi there! We're so happy we were able to help you out!

Dec 08, 2022 -

mghopk responded

Great service

November 24, 2022

Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra d More

by LEE5600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Rowe
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Nov 28, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack in communication. We will use this feedback to better our processes moving forward.

Nov 28, 2022 -

LEE5600 responded

Ha Ha, that's a good one!! Apologies for the lack of communication, but we're sticking with the exorbitant repair costs.

November 18, 2022

The entire Staff at Jim Ellis Cadillac FANTASTIC. Each member gave Upscale Hospitality nice Dealership More

by dabaghlade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Wood
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Nov 23, 2022 -

Jim Ellis Cadillac responded

Hi there, thank you so much for your positive comments about Jim Ellis Cadillac!

November 15, 2022

Great service! People at your dealership are the best! Won’t go anywhere else to service my car! More

by Mark Widerberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Leonard and a young man in the service entrance taking and bringing the cars back and forth sorry I didn’t catch his name he is a good person and helpful.
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Nov 23, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

November 15, 2022

Appreciate the follow up call and support from the supervisor. Provided great care and listened well More

by lchap12231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
Report | Print
Nov 23, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 08, 2022

I was well received and I felt like family. Excellent service in taking care of my vehicle. I highly recommend Jim Ellis More

by wwilliams96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Nov 23, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

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