Jim Ellis Cadillac - Service Center

Worst service place ever Everyone is a liar and has no clue what they are doing clue what they are doing More

I love the dealership everyone is very nice and attentive. Getting my oil change was smooth and easy. I like how they clean and wash my car on top of that. attentive. Getting my oil change was smooth and easy. I like how they clean and wash my car on top of that. More

Very good and quick service. The staff was courteous and helpful. Facilities was nice clean and comfortable. The staff was courteous and helpful. Facilities was nice clean and comfortable. More

I always get great service when I come into this dealership. My service advisor is Noah. He treats me like we are old friends. Every time I come in it has been a great experience. dealership. My service advisor is Noah. He treats me like we are old friends. Every time I come in it has been a great experience. More

If you have nothing better to do and you want to spend over 3 hours for an Oil Change and Tire rotation when you had an 11:00 AM appointment, then during the 3 hours being totally ignored and forgotten, n over 3 hours for an Oil Change and Tire rotation when you had an 11:00 AM appointment, then during the 3 hours being totally ignored and forgotten, never kept informed, their texting service to do this does not work or they choose to ignore your text, THEN this is your place to be. Then wait another 30 minutes for them to get your vehicle delivered back to you "because it was blocked in by other vehicles." This is supposed to be a Cadillac Dealership, it is NOT a Cadillac experience that is for SURE! When you buy a Certified Pre-owned (CPO) your first Oil Change is free, should have learned my lesson then, this is the LAST time I use a Jim Ellis Service, the MOG was just as bad!!! More

They took so much time completing repairs if that can be speed up that'll be great. prime is vital speed up that'll be great. prime is vital More

Customer service was awesome in the Maintance department. I would come back with out an issue I would come back with out an issue More

The process was professional and car service came out great like brand new car they even hand washed car great like brand new car they even hand washed car More

Please see the email we will be sending. While Jason is a true gentleman and was beyond courteous and attentive throughout our experience with our brand new vehicle that had to be with you f While Jason is a true gentleman and was beyond courteous and attentive throughout our experience with our brand new vehicle that had to be with you for a months time - the actions and occurrences have been completely unacceptable. Really super disappointed all around. More

An Oil change estimated time given was 1-2hrs , but the two times I’ve been to this facility the wait time is ridiculous because they overbook two times I’ve been to this facility the wait time is ridiculous because they overbook More