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Jim Ellis Cadillac - Service Center

Atlanta, GA

3.9
184 Reviews

184 Reviews of Jim Ellis Cadillac - Service Center

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February 07, 2023

I had a great experience. I went in for an oil change and tire rotation. My was detailed after the work. Looks like a new car. They kept me informed as they worked on my car More

by jackieferguson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Feb 15, 2023 -

Jim Ellis Cadillac responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 02, 2023

Worst service place ever Everyone is a liar and has no clue what they are doing More

by RAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Shivers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, Noah Rowe
Feb 03, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize that it fell so far below our standards. We'd like to learn more about this situation to come to a resolution for you. Please give us a call at your earliest convenience at (770) 766-3074.

January 26, 2023

Very good and quick service. The staff was courteous and helpful. Facilities was nice clean and comfortable. More

by lerede1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jan 31, 2023 -

Jim Ellis Cadillac responded

Hello, thank you for sharing your positive experience!

January 26, 2023

I love the dealership everyone is very nice and attentive. Getting my oil change was smooth and easy. I like how they clean and wash my car on top of that. More

by DENNISEBENITEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jan 31, 2023 -

Jim Ellis Cadillac responded

Hi, we are very happy we could provide you with a positive experience!

January 21, 2023

I always get great service when I come into this dealership. My service advisor is Noah. He treats me like we are old friends. Every time I come in it has been a great experience. More

by STEELEDONAVONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jan 31, 2023 -

Jim Ellis Cadillac responded

Hello, thank you for your kind words and this wonderful review!

Feb 01, 2023 -

Jim Ellis Cadillac responded

Hello, thank you for your kind words and this wonderful review!

January 19, 2023

If you have nothing better to do and you want to spend over 3 hours for an Oil Change and Tire rotation when you had an 11:00 AM appointment, then during the 3 hours being totally ignored and forgotten, n More

by msgtbogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Jan 19, 2023 -

Jim Ellis Cadillac responded

Ed, Thank you for bringing this to our attention. We sincerely apologize that your experience fell so far below our standards. We will use this feedback to better our processes moving forward. Again, we appreciate you taking the time to let us know about your experience. We hope you have a great day.

Jan 19, 2023 -

msgtbogie responded

You are welcome, I sincerely hope that you do, it was a very frustrating experience

January 10, 2023

They took so much time completing repairs if that can be speed up that'll be great. prime is vital More

by OKOCHARRAPHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
Jan 31, 2023 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 04, 2023

Customer service was awesome in the Maintance department. I would come back with out an issue More

by redman_61_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jan 31, 2023 -

Jim Ellis Cadillac responded

Hi there, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

Jan 31, 2023 -

redman_61_99 responded

Thank you

Feb 01, 2023 -

Jim Ellis Cadillac responded

Hi there, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

The process was professional and car service came out great like brand new car they even hand washed car More

by elisa.sung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, David Patel, Noah Rowe
Jan 05, 2023 -

Jim Ellis Cadillac responded

Thank you for choosing Jim Ellis Cadillac as your first choice for all your automotive needs!

December 31, 2022

Please see the email we will be sending. While Jason is a true gentleman and was beyond courteous and attentive throughout our experience with our brand new vehicle that had to be with you f More

by KIMBERLY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Blanchard
Dec 31, 2022 -

Jim Ellis Cadillac responded

Kimberly, Thank you for taking the time to let us know about your experience. We look forward to connecting with you to resolve this matter.

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