Jim Ellis Cadillac - Service Center

He did not order my part for a CT5 Cadillac. Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me th Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me that the part I need would arrive within 24 hr of my dropping my car to the dealership More

Service Advisors Noah and Reggie are always the best and very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car a very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car and I’m not a happy cadillac owner at this time. Wiring going out. Issues with the muffler! Way too many issues with what should have been a more pleasant owner experience. More

Very nice, professional and honest. In fact, after inspection, they told me I didn't need everything done that I expected, saving me about $300! The could have done the work I expected In fact, after inspection, they told me I didn't need everything done that I expected, saving me about $300! The could have done the work I expected and I'd never have known it wasn't needed. They also have a very nice waiting area. I'll definitely be returning here. More

Reggie is amazing and always takes wonderful care of my car! Thank you so much for your wonderful customer care. car! Thank you so much for your wonderful customer care. More

2 hr, 45 minute wait on a SCHEDULED oil change Scheduler is not on site Scheduler is not on site More

Reggie, Noel, Miranda, Kim really everyone there is friendly and helpful. Great work good prices. friendly and helpful. Great work good prices. More

Excellent service and Noah is always great to deal with. The car was returned washed and repairs completed as needed. The car was returned washed and repairs completed as needed. More

Always a great service experience. They are always professional and on time. Noah is awesome!! They are always professional and on time. Noah is awesome!! More

Waited 6 hours to get a set of tires installed. Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had t Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had to have vehicle sent to local dealer for replacement valve stems. More

I needed a new engine and new transmission. Reggie has been very on top of it and extremely helpful. Reggie has been very on top of it and extremely helpful. More