Jim Ellis Cadillac - Service Center

I find the mechanics assigned to repair my CT4 isn’t very knowledgeable with this type of vehicle. My reason for this statement is necessary since Jim Ellis kept my car for 8 days after ordering parts just knowledgeable with this type of vehicle. My reason for this statement is necessary since Jim Ellis kept my car for 8 days after ordering parts just to come to the conclusion nothing was wrong with it. I rented a car to go to work for 8 days since they were suppose to be replacing a a part. More

Went in for a recall. Was told of a problem that I was not aware of. When I asked about another problem, the service person acknowledged he noticed it, but indicated it Was told of a problem that I was not aware of. When I asked about another problem, the service person acknowledged he noticed it, but indicated it wasn’t looked at. As many staff that walked in/out of the lounge, it would be nice if they greeted their customers. More

1. Professional 2. Fixed problem 3. Charges were reasonable 4. Will refer to family and friends reasonable 4. Will refer to family and friends More

I had a great experience with the service team. They helped me understand the issue and how to resolve the issue. They helped me understand the issue and how to resolve the issue. More

Clean and comfortable waiting area and a clean car returned to me! Great service manager! returned to me! Great service manager! More

Excellent customer service timely and support from service department clean facility and snacks and drinks service department clean facility and snacks and drinks More

Nice employees and comfortable waiting area …kept me updated on the progression of the repair of my car. updated on the progression of the repair of my car. More

Lovely dealership. Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabil Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabilitrack) a couple of days after service when I went through some big puddles. Light cleared as soon as car dried. Never happened before, so I believe it’s a mechanic’s fault. Your service department would not acknowledge the possibility it was an issue created by your shop. More

Service was excellent and my vehicle ready when promised in a timely manner. I was surprised Noah had my car washed. in a timely manner. I was surprised Noah had my car washed. More

Nice place. The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks More