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Jim Ellis Cadillac - Service Center

Atlanta, GA

4.2
183 Reviews
Call Service Center (770) 626-4225

183 Reviews of Jim Ellis Cadillac - Service Center

Sort by
April 30, 2022

great service people always, long appointments though. pleasant experience every time i go. comfortable waiting areas. More

by JMARTIN210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
david and noah
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
April 26, 2022

Noah the service rep has great customer service to clients. Great to work with good communicator. More

by JJBARKER2730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Helpful
April 23, 2022

A little slow and not paying attention to detail! I had to make 2 trips and I live in Conyers! Gas is too high for that!! More

by Emma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave who was very personable and accommodating
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us, and we apologize if we missed the mark during your visit. If you have any further questions or concerns please reach out to our Service Director, Jason Blanchard, directly at 678-259-0523.

Helpful
April 22, 2022

Excellent service and David Patel did an outstanding job and hassle free service on my car. More

by Khushal_gurbaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience!

Helpful
April 19, 2022

Gr8 service at J E nice ppl keep you informed & up to date on diagnosis & fix it in Gr8 time! 5 ⭐️⭐️⭐️⭐️⭐️ More

by ZORN_TRAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi there! We're so happy we were able to help you out!

Helpful
April 18, 2022

Noah took great care of me and my car! I’m thankful for Jason’s leadership as well. More

by treyboatman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah and Jason
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

Helpful
April 18, 2022

Techs immediately diagnosed problem and addressed the problem within an hour. I didn’t have to leave and return at a later date. More

by NYASANTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get names
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi, we're so glad that we were able to go above and beyond your expectations!

Helpful
April 18, 2022

Absolutely satisfied with this service and place . They even got me a better deal on my auto body issue More

by ALYSSABOGLIN21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 16, 2022

David Patel is an excellent service representative. Extremely attentive & professional. He made sure that all my needs were met. More

by NOMARP4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
April 16, 2022

I find the mechanics assigned to repair my CT4 isn’t very knowledgeable with this type of vehicle. My reason for this statement is necessary since Jim Ellis kept my car for 8 days after ordering parts just More

by LGILBERT17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noah and Dylan
Report | Print
May 19, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to leave us your feedback regarding your experience. We'd like to look into this situation to better assist you. Please give us a call at 770-243-5680 and ask for our Service Manager, Jason Blanchard, at your earliest convenience.

Helpful
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