Jim Ellis Cadillac - Service Center

All so accommodating and pleasant - willing to work with my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the st my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the standard 2-1/2 hours that I experience each time. More

I was impressed! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! More

Everyone was very polite and they kept me updated on the progress of my repairs. progress of my repairs. More

The service area is very nice and clean. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. More

Brought in my 2013 Escalade Esv Platinum for a loud grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front different grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front differential installed. And the loud noise is still there. That was a few thousand spent for nothing. A 2nd opinion found out it was just the parking brake that needed to be replaced. I feel stupid because I call muse doing the right thing by bringing it to Cadillac for the diagnosis waste of my time and money More

Most insulting is waiting hrs for a oil change and being billed outrageous markups afterwards. This time it was almost 3 hrs for a fuel filter, and oil change. To top that the fuel filter is marked up from billed outrageous markups afterwards. This time it was almost 3 hrs for a fuel filter, and oil change. To top that the fuel filter is marked up from $13.99 to over $200 installed. Then I'm lied to and told my tires have been balanced and rotation. I would rather them not wash my truck, charge me less and get me out sooner. The last time I was there my truck leaked oil, and I had to bring it back. They said the oil filter wasn't tight. Nice! So far I would rather go to the DMV. More

The service techs sell you up on things you don't need. They failed to rotate my tires, which was part off the service. I will likely go back to Classic Cadillac for my service going forward. They failed to rotate my tires, which was part off the service. I will likely go back to Classic Cadillac for my service going forward. More

Upon bringing my car in, I specifically asked that the brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received f brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received follow up about the brakes. More

Excellent attention, concierge service. Noah went above and beyond to see my needs were met. Noah went above and beyond to see my needs were met. More

I needed a quick evaluation and then service while I was waiting to drive out of town. waiting to drive out of town. More