Jim Ellis Cadillac - Service Center

Noah Rowe was extremely professional. I appreciate him working me in without an appointment and keeping me updated on the progress. Contacting me to give me options on my repair needs acc I appreciate him working me in without an appointment and keeping me updated on the progress. Contacting me to give me options on my repair needs according to the service tech recommendation was a plus. This was my 2nd visit to your dealership and I have been satisfied both times with the professionalism. I am sure to refer others. Thanks. More

Won’t be coming back. Not with writing 2 words never the less 15. Cxx Not with writing 2 words never the less 15. Cxx More

Jim Ellis Cadillac has the best survive experience around. They truly care about their customers. around. They truly care about their customers. More

They fixed my issue. For free. There was a misunderstanding, but the manager resolved it in my favor. For free. There was a misunderstanding, but the manager resolved it in my favor. More

Made an appointment and was able to get in and out quickly and efficiently with great service. Nicely done. quickly and efficiently with great service. Nicely done. More

Tire pressure was way off upon leaving 37 all around. Should be 32 front 35 rear. We needed to reset them. Should be 32 front 35 rear. We needed to reset them. More

The service department was ok. They initially said my seat was good, however my service advisor and I determined the seat need to be repaired. The car is now at Jim Ellis Merced They initially said my seat was good, however my service advisor and I determined the seat need to be repaired. The car is now at Jim Ellis Mercedes More

I had an awful experience. I waited 4 hrs for brand new tires, only to discover my car was never touched. I was not told up front that 3 technicians called out. The service I waited 4 hrs for brand new tires, only to discover my car was never touched. I was not told up front that 3 technicians called out. The service manager promised I would get a call the next day. As of today, I’ve heard nothing. The waiting room was freezing cold and there was no Internet. This is a horrible service department. I’ve owned several cars, and this is by far the worst. More

Easy to schedule. Vehicle ready on time. Good communication. Easy to pick up. No problems. Vehicle ready on time. Good communication. Easy to pick up. No problems. More

No communication during the day and why wasn't recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current issues. Not a happy customer right now.Praying that no more issues develop. Prior visited I had to return because interior of car after repair was left marked up with what look to be oil or grease in the top of the vehicle and was cleared to be returned to me.Long day and still had to return. To be fair my response to the cleanliness of the vehicle is scored on a previous visit .My visit on the 28th i opted out the clean up due to vehicle being there all day nit ready when I arrived still had to wait and i was tired and ready to get home.Price quoted on phone was not the same at the counter until I made mention of it .I felt like they may not be the same for all customers. I really want to be treated fairly. More