Jim Ellis Cadillac - Service Center

Very professional! Great customer service!! I’m extremely happy with my experience with Jim Ellis Cadillac!!!! Great customer service!! I’m extremely happy with my experience with Jim Ellis Cadillac!!!! More

Courteous, professionals clarifying answers to questions. Staff and technical professionals very knowledgeable with thorough clarification. Staff and technical professionals very knowledgeable with thorough clarification. More

The Staff were all friendly and very helpful. When I went in to get new wiper-blades they put it on within a matter of minutes. When I went in to get new wiper-blades they put it on within a matter of minutes. More

Noah is awesome. He always goes above & beyond. The service tech takes excellent care of my wife’s XT6. The Jim Ellis Cadillac team has a great team. He always goes above & beyond. The service tech takes excellent care of my wife’s XT6. The Jim Ellis Cadillac team has a great team. More

The service waiting area was Very clean. Friendly staff. Think prices are high for general service but staff was lovely. Friendly staff. Think prices are high for general service but staff was lovely. More

So far I’m 13 weeks into a repair. The problem is pretty serious on my new Cadillac Escalade. But 13 weeks just means they’re moving way to slow. My rating may change once I get the ca The problem is pretty serious on my new Cadillac Escalade. But 13 weeks just means they’re moving way to slow. My rating may change once I get the car back and if the service department actually fixes it. Good people but definitely not enough man power to complete serious issues quickly. They also swapped out my loaner twice because they sold it. Just don’t feel important here so far. Again let’s see once the repair is done. More

Great customer service from Mr. Patel. Unfortunately, there never did what I come for. One trip turned into three trips easily. Patel. Unfortunately, there never did what I come for. One trip turned into three trips easily. More

I have a great experience with Jim Ellis Caddilac Service Center. I get a piece of mind knowing my car is worked on by specialists. I would not dare go anywhere else Center. I get a piece of mind knowing my car is worked on by specialists. I would not dare go anywhere else More

Car is still experiencing same issue that it was before service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call a service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call and still haven’t. More

Jim Ellis Cadillac has the best service department I’ve ever used and I’m on my 3rd Cadillac. ever used and I’m on my 3rd Cadillac. More