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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.1
376 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 376 reviews

May 16, 2022

Excellent attention, concierge service. Noah went above and beyond to see my needs were met. More

by dalmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Cadillac. We sincerely value your business and look forward to your next visit!

May 11, 2022

I needed a quick evaluation and then service while I was waiting to drive out of town. More

by drjoewilson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

May 11, 2022

The dealership was very responsive and quick with service -while checking on me during my visit. More

by Oneroseprojectinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 09, 2022

Noah Rowe is the best service advisor I have ever had in over 50 years of having vehicles serviced at dealerships across the US. More

by LJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

May 04, 2022

Ty did an excellent job of displaying the great features of the XT5, and he continues to be helpful when I have difficulty with a feature. More

by EDSANET
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Cadillac.

May 04, 2022

It was a pleasure working with our salesperson at Jim Ellis Cadillac. No complaints at all. More

by brian_rener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma G
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Jun 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

May 03, 2022

Jim Ellis customer service is 2nd to none. The team is professional and very knowledgeable on how to get it done the right way! More

by DL Reese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Strong
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

May 03, 2022

Amazing customer service! I was in and out in no time. David Patel was very professional and answered all of my questions. He went over and above to make sure that I was happy More

by Kellyhitt13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 02, 2022

Friendly, clean environment, everyone recognizes you with a smile. Everyone has a since of urgency to take care of the customers. Wait time was minimal. More

by fmbzbatten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of their names.
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 01, 2022

My car was at the dealership for a week, I spent about $2300 for a cue and a few bulbs for my headlights. The salesman,David, was Courteous and helpful He offered to get an Uber for me to get home. I noti More

by WILSON530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David patel
Report | Print
May 25, 2022 -

Jim Ellis Cadillac responded

Thank you for leaving us this invaluable feedback. We will pass this information along to our management team to better our processes moving forward.

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