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Jim Ellis Cadillac
Atlanta, GA
373 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 373 reviews
December 21, 2024
Horrible service department! My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was My car was in service for 2 full weeks, and I’m having the same problem I had for which I took the car in for service. I don’t believe anything was done to my car. Brandon Black claimed it was test driven several times. That is absolutely a lie as I’m still experiencing the same drag and bumping that I took the car in for. Furthermore, I had to keep calling to get an update on my car. I should have taken it to Capital Cadillac. They are much more efficient and professional than Jim Ellis Service. Now four days in after picking up my car, I’m having the exact same problem and even more issues. I am convinced that after Jim Ellis having my car for 2 full weeks, absolutely nothing was done to fully diagnose the issue. They changed the oil and that was it, and I believe that was only done to account for why my car was there two weeks ago. Jim Ellis Cadillac service is by far the worst service department I’ve ever experienced. Now I’ve got to find another servicer to resolve the issues with my car. More
by PAQUITAMA
December 18, 2024
Jason was great at helping me pick a vehicle, I went in looking for one thing and when that didn’t work he helped me find the perfect vehicle for me and I was beyond happy. 10/10 experience! looking for one thing and when that didn’t work he helped me find the perfect vehicle for me and I was beyond happy. 10/10 experience! More
by Keisha
Employees Worked With
December 16, 2024
Very helpful, I have never ordered a car online, the sales person was knowledgeable and helped me from start to finish sales person was knowledgeable and helped me from start to finish More
by jwinge3
Employees Worked With
December 04, 2024
The dealership was exceptional in all aspects of the order, trade, and delivery process. The order was processed timely and accurately. The trade was fair. The sale process and delivery was excellent. S order, trade, and delivery process. The order was processed timely and accurately. The trade was fair. The sale process and delivery was excellent. Salesperson Joseph Vahaba was very knowledgeable and professional. Joseph is above the best. More
by dhrynyshyn44
Employees Worked With
November 29, 2024
Excellent service from our sales representative, Joseph. He was informative, patient, knowledgeable and friendly. He walked us through the buying process with out any pressure. Overall 10 out of 10. He was informative, patient, knowledgeable and friendly. He walked us through the buying process with out any pressure. Overall 10 out of 10. More
by Nicole C
November 28, 2024
I drove up from Savannah GA with an appointment with Jason. He was a pleasure to work with. He was very knowledgeable as well as delivering exactly what I wanted. The entire staff (that I encountered) w Jason. He was a pleasure to work with. He was very knowledgeable as well as delivering exactly what I wanted. The entire staff (that I encountered) were polite and professional. Everything was handled within that one day and I was able to drive back home that night. I am very pleased with my decision to drive to Atlanta and I am loving my new vehicle. More
by lfw07
Employees Worked With
November 20, 2024
Was a great experience with the whole team! They all were attentive and was very attentive to what I was looking for. They all were attentive and was very attentive to what I was looking for. More
by Bondsangelica
November 17, 2024
Great experience working with Jake, Joseph, and Rodney…. All were very attentive to needs and we left with a new vehicle when we had no plans to. All were very attentive to needs and we left with a new vehicle when we had no plans to. More
by Dante07
November 16, 2024
Professional and well run dealership. Everyone was extremely helpful and friendly throughout the entire process. Everyone was extremely helpful and friendly throughout the entire process. More
by lm
November 15, 2024
BUYER BEWARE. I purchased a new Escaldae over the phone. Literally wired the full purchase price and paid in full. Paid for Tag and Title. Nearly Three months late I purchased a new Escaldae over the phone. Literally wired the full purchase price and paid in full. Paid for Tag and Title. Nearly Three months later, i do not have a Tag. Mr. Justin Perlino's response to my numerous requests for help is to blow me off and tell me to "contact the DMV". I paid dealers fees and Jim Ellis for this service. BEWARE, when considering this dealership. I have a $114K escalade with an Expired Temporary Tag and NO SUPPORT from Jim Ellis et al. THIS COULD HAPPEN TO YOU. There is no post sale support. They smile, take your money and then tell you to F*** Off. More
by JBH Sandy Springs
Employees Worked With
