Jim Ellis Buick GMC Mall of GA - Service Center

Was told they could help out with a warranty issue typically done at a dealer that is farther away do to a recent move. Car was outside of milage warranty and i explained this to jim Ellis and was to typically done at a dealer that is farther away do to a recent move. Car was outside of milage warranty and i explained this to jim Ellis and was told they could help out and do the same thing the other gmc dealer could do. Old dealer had plenty of records and documentation and Jim ellis said they had access to all the same records. I had already had the issue diagnosed with a bent push rod. Because of this I asked him to check on a few more concerns with the vehicle. He then charges 175 ( 100 more than the other dealer) to put my problem in a gm tool to find out I was over warranty millage which he already knew. They didn't even put my truck on a lift and look at my other concerns. And he said he could only see warranty work by the other dealer not all the other repairs and maintaince I had done. The other dealer was able to take their notes and escalate the problem to create a claim with GM. I was lied to and overcharged by Jim Ellis and got nothing in return from what I already knew when dropping the truck off. More

Scheduled appointment arrived on time service writers just sat on their butts I almost left just sat on their butts I almost left More

If I would have known my problem wasn’t warranted I would’ve took it elsewhere would’ve took it elsewhere More

dishonest staff in service area, the staff lies about repair time, there is no management to over see them, not a single person to assist customers. to many companies get so big they just do not care f repair time, there is no management to over see them, not a single person to assist customers. to many companies get so big they just do not care for the customers that get xxxxted on . the management simply does not have time for customers satisfaction. DISHONEST SERVICE DEPT More

Jim Ellis Gmc mall of Georgia is a great dealership everybody is helpful and friendly definitely would recommend everybody is helpful and friendly definitely would recommend More

Regular and 90k mile service oil change, great experience, professional and thorough. Good value. Recommend experience, professional and thorough. Good value. Recommend More

Oil change went fast and service advisor kori was very nice and helpful. Will be back again nice and helpful. Will be back again More

Always professional, courteous, sensitive to my time. I always chose these guys for all my service needs. I always chose these guys for all my service needs. More

Always a pleasurable experience working with the service team. Friendly and knowledgeable. Great communication overall. team. Friendly and knowledgeable. Great communication overall. More

It's always a pleasurable experience and quality service provided with the team. Thank you all. provided with the team. Thank you all. More