Jim Ellis Buick GMC Mall of GA - Service Center

I am always get a honest reliably and good service at Jim Ellis friendly services. Ellis friendly services. More

Always clean and in the past the workers cared for the customers.. This trip i was switched from one person to the next. It was all about getting the money and pointing me towards things. The girl I sta customers.. This trip i was switched from one person to the next. It was all about getting the money and pointing me towards things. The girl I started with left and I was in the building and was called on the phone to be informed the car was ready. And then I was told. Your car is parked over there. In the past the workers cared to walk you to your car. More

It was extremely convenient and helpful staff members, ready to help with the entire process ready to help with the entire process More

Took vehicle in for airbag recall and requested tire wear evaluation. Tech wrote up over $6000 in repairs without thoroughly checking suspension. Vehicle was returned with air bag warning light on. evaluation. Tech wrote up over $6000 in repairs without thoroughly checking suspension. Vehicle was returned with air bag warning light on. More

Made several written recommendations but service advisor never brought them to my attention. A couple of the recommendations were critical so I took the vehicle to a more trusted mechanic that is helping me never brought them to my attention. A couple of the recommendations were critical so I took the vehicle to a more trusted mechanic that is helping me correct the issues. He couldn't believe they would let me put of there without stressing the importance of correcting the issues. One was a tire wear/alignment issue and the other was a break issue. Both were so bad they needed immediate attention. Yet Jim Ellis let me walk right out the door without even bringing it to my attention. More

The service was fast and efficient. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. More

Great service as always. Prices have increased after pandemic as everything else. Word word word Prices have increased after pandemic as everything else. Word word word More

I have always been pleased with the workmanship that I received there. I am also pleased with the people that that I work with there. received there. I am also pleased with the people that that I work with there. More

The dealership is conveniently located, the staff is courteous and they service my vehicle in a timely manner. courteous and they service my vehicle in a timely manner. More

They were very courteous and very helpful. Took time to answer all my questions. Made sure they helped in everything I needed. Thx so much!! Took time to answer all my questions. Made sure they helped in everything I needed. Thx so much!! More