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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,270 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,270 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 04, 2018
Service was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended More
by MOUTLER
Verified CustomerEmployees Worked With
Sean Garrett
April 04, 2018
Amazing!! Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service de Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service department. More
by DEBBIED56
Employees Worked With
Sean Garrett
April 04, 2018
My experience Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experienc Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experience before & look forward to it again. Thank you so much 😀👍. More
by SD_MARRA
April 04, 2018
Great service, Jessica was wonderful Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! More
by CRYOBIZZLE
Employees Worked With
Jessica Walter
April 04, 2018
Standard maintenance Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Was hoping to get a free oil change didn’t work out. Got a great waiting area and friendly staff. More
by KROFTON62
Employees Worked With
Alex Gurley
April 04, 2018
Great customer service. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. More
by cdjohnson220
February 09, 2018
Steve Eason 123 Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to others. Thanks for making my day More
by Steve123
Employees Worked With
Jessica Walter
January 09, 2018
Overall experience was exceptional. Very nice waiting area Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for ev Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for every one. More
by Scottelead
September 19, 2017
Awesome Service! First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly an First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly and efficiently. Got my car back after Robert Peters took care of it and he made sure everything was going good! Now I feel safe before my road trip and will return for my next oil change! More
by virgo21
Employees Worked With
Robert Peters , Brandy Ngone, Jessica Walter
August 27, 2017
Constant change This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale staff as well as the turnover is around 40%. Excuses for lack of responsiveness are phones that do not work properly, unrealistic demands of the sales staff for continued sales growth, computer problems, lack of accurate customer repair requests, and what appears to be overall poor working environment to name a few. In my opinion, it starts at the top with Jerry Howell the GM and channels to Wendy Farrar, the Service manager. After purchasing numerous vehicles from this dealership, I will be finding another. Buyer beware! More
by Unsatified customer
Employees Worked With
Wendy Farrar
