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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,155 Reviews

2,155 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 04, 2018

Standard maintenance Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. More

by KROFTON62
Recommend Dealer
Yes
Employees Worked With
Alex Gurley
Apr 06, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

February 09, 2018

Steve Eason 123 Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to More

by Steve123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Walter
Feb 12, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are happy to hear that Jessica can always provide great service to you. We hope to be of service to you again. Take care!

January 09, 2018

Overall experience was exceptional. Very nice waiting area Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for ev More

by Scottelead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stout, Kaleb Dance
Jan 11, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so knowledgeable and helpful during your experience here at Jim Ellis Buick GMC Mall of GA! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 11, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Scottelead, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 19, 2017

Awesome Service! First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly an More

by virgo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Peters , Brandy Ngone, Jessica Walter
Sep 20, 2017 -

Jim Ellis Buick GMC Mall of GA responded

Your comments keep us motivated and working hard for all our guests, Virgo21! We really appreciate your positive review! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

August 27, 2017

Constant change This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale More

by Unsatified customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendy Farrar
July 25, 2017

Mislead and didn't fix the problem I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find More

by Sbagwell
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron - service
Aug 09, 2017 -

Jim Ellis Buick GMC Mall of GA responded

Sbagwell, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (855) 336-1584 when you can so we can address this situation directly. Thank you and have a great day.

May 25, 2017

Su experiencia es exelente . Gracias por su servicio sobre todo en nuestro idioma latino gracias a el pude resolver unos problemitas en mi carro un ejemplo a seguir .gracias .po More

by Jeanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nasser Saban-Saban
May 21, 2017

Always Great. Fast efficient and never any issues. I trust that my vehicles will be taken care of like they were their own. I highly recommend. More

by Pat Savage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
May 20, 2017

Serivce Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we h More

by Rgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Walter
May 12, 2017

Quick service, great price Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really d More

by Sonny
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Andresen
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