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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 08, 2018
Happy all as promised I had made an appointment for an oil change and tire rotation. I was greeted before I even got out of my truck and the service was completed in the t I had made an appointment for an oil change and tire rotation. I was greeted before I even got out of my truck and the service was completed in the time estimated. I have been consistently happy with this dealership and was able to use reward points toward the service. More
by CGROOM12
Verified CustomerEmployees Worked With
David Gonzalez
July 07, 2018
Poor service Been having vibration issues, was told it was my transmission they kept my car for a week only to say it wasn't my transmission it was my balance on m Been having vibration issues, was told it was my transmission they kept my car for a week only to say it wasn't my transmission it was my balance on my tires, which I had just had them balanced the month prior. I was told everything should be good but it still had the vibration and went to reschedule to bring it back in and they didn't have an available appointment for another week. More
by Jpow
Employees Worked With
July 04, 2018
False advertising to solicit my business I keep getting coupons in the mail for oil change that I cannot use. My vehicle is a 2017 and you'r company keep sending me coupons for oil change f I keep getting coupons in the mail for oil change that I cannot use. My vehicle is a 2017 and you'r company keep sending me coupons for oil change for a 2010 and older. Why, since your company is aware. More
by MTSAFFOR
Employees Worked With
Don't remember.
July 03, 2018
Good Experience Had service department change oil and replace battery that failed just as I arrived at the dealership (good timing). The service staff also held me in Had service department change oil and replace battery that failed just as I arrived at the dealership (good timing). The service staff also held me in using the new My-GM-Rewards program. More
by JCCOATS42
Employees Worked With
Kaleb Dance
July 03, 2018
Great customer service. The customer service has always been great! Kaleb Dance and the Jim Ellis team are awesome and gets you in and out of the service department in a tim The customer service has always been great! Kaleb Dance and the Jim Ellis team are awesome and gets you in and out of the service department in a timely manner. More
by CHERYLE_SMITH
Employees Worked With
Kaleb Dance
July 02, 2018
The right place to by your car. I took my 2017 Sierra in for first oil change ,it was fast and easy to work with them. This is not my first vehicle that I have bought from them.--I w I took my 2017 Sierra in for first oil change ,it was fast and easy to work with them. This is not my first vehicle that I have bought from them.--I will always recommend this dealer. More
by PETRISOR.GMC
Employees Worked With
David Gonzalez
July 02, 2018
Collision alert issues!!! The tech could not find any problems with my Forward collision alert system. It was giving me a warning that it was malfunctioning. This problem is on The tech could not find any problems with my Forward collision alert system. It was giving me a warning that it was malfunctioning. This problem is ongong. I hope that it does not malfunction again. Kaleb was very nice and personable. More
by cdjohnson220
Employees Worked With
Kaleb Dance
July 02, 2018
GME Acadial Repair James was very helpful. The air conditioner is working great! Still can't believe that this is only my 3rd summer and I had to get the compressor re James was very helpful. The air conditioner is working great! Still can't believe that this is only my 3rd summer and I had to get the compressor replaced. Seems like paying as much for a vehicle a major part like this would have lasted longer. Disappointed in the GMC performance. More
by PPGRIFFI
Employees Worked With
June 29, 2018
Great service. Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisf Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisfied with the repairs. More
by MOUNTAINMAN93
Employees Worked With
June 29, 2018
Great service experience Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of services performed was as estimated when the vehicle was delivered. Thanks. More
by SC
Employees Worked With
Kaleb Dance
