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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,106 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 23, 2018
Personalized customer service! Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was do Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was done to my vehicle. More
by DANICAROBERTSON26
Verified CustomerEmployees Worked With
Chris Stout
April 20, 2018
Excellent Service Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on sm Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on smart phone More
by RAKMLK
Employees Worked With
Sean Garrett
April 20, 2018
Took way too long I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I was told yes. I was approached a few minutes later and told the work would only take about about an hour and a half and would I be willing to wait. I said yes. The job ended up taking 3 hours 45 minutes. This is inexcusable. You crossed the line Jim Ellis. I will never be back. More
by MBOKNECHT
Employees Worked With
April 18, 2018
Oil change Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assis Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assistance. It was almost like I was interupting a meeting. It wasn’t what I was expecting. My usual service advisor does not work here anymore and I honestly don’t remember the guy I worked with yesterday. More
by JOHNANTON71
Employees Worked With
I dont remember his name
April 18, 2018
oil change and tire rotation Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. More
by REED654753
Employees Worked With
Chris Stout
April 18, 2018
Satisfacción Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! More
by LETYG14
April 17, 2018
Sean was great to work with. The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several tim The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several times before.) he wanted to make sure that I was comfortable. Other employees also checked on me to be sure that I had everything I needed. Sean was very pleasant and kind. More
by RICHBELLEBROOKE
Employees Worked With
Sean Garrett
April 17, 2018
Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More
by ableonlake
Employees Worked With
April 17, 2018
Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More
by RGAFFNER
Employees Worked With
April 17, 2018
Great Service Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it wil Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it will come back better than when I left it. More
by amy78
Employees Worked With
Ken Wang, Fred Marszalek, Jesse Brown, Chris Stout
