Jim Ellis Buick GMC Mall of GA - Service Center

Oil change and tire rotation kill The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. More

Replace Battery Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost except Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost excepting a labor charge of $25. Since the battery was defective and I paid for the initial installation,I feel this to be unfair. It was a GM battery under warranty and I should not reasonably anticipate incurring a labor expense on a virtually new battery. I’m a long time customer and enjoy the relative comradely of a long-time relationship. It’s a wonderful service department. I’ll likely be a customer until I no longer can operate a vehicle. Thanks for listening. Ê More

Great customer service Appreciate how easy Chris makes it for my husband and I to schedule service. We also appreciate the service rep that helped us get a replacement tire Appreciate how easy Chris makes it for my husband and I to schedule service. We also appreciate the service rep that helped us get a replacement tire thru our All-State tire replacement without any hassle. More

First service of my new GMC. When I called to make appointment for 1st service of my new GMC, the young lady was very friendly and helpful. When I arrived for my service, I was wa When I called to make appointment for 1st service of my new GMC, the young lady was very friendly and helpful. When I arrived for my service, I was warmly greeted and service was taken care of promptly. More

Always great Bought my car here and it was really pleasant. Since I’ve been back for service twice and both times really easy, efficient and friendly staff. Highly Bought my car here and it was really pleasant. Since I’ve been back for service twice and both times really easy, efficient and friendly staff. Highly recommend this dealer! More

Lack of communication. Car sat for 2 days before being diagnosed. Took 2 more days to repair. Thurs evening car was not worked on, 1 message all day. Fri, no communicatio Car sat for 2 days before being diagnosed. Took 2 more days to repair. Thurs evening car was not worked on, 1 message all day. Fri, no communication. Sat, called service. Car had just been diagnosed but couldn't repair until Monday. Finally car was repaired at 6 pm. and ready to be picked up per phone call. More

Pleasantly surprised. My service experience was good. However, I have to say that I was pleasantly surprised by the hard work and professionalism given to me by the Finance My service experience was good. However, I have to say that I was pleasantly surprised by the hard work and professionalism given to me by the Finance Manager Fred Marszelak. I have and will continue to reccomend Jim Ellis GMC to everyone I know. More

Great experience! I got the best and fast service ,very friendly and considered with my time and needs. I will definitely recommend it to my friends and family. I got the best and fast service ,very friendly and considered with my time and needs. I will definitely recommend it to my friends and family. More

Fixed my tire stem on time and fairly priced . Helped coordinate between a car wash service that damaged my stem for payment. All is good. . Helped coordinate between a car wash service that damaged my stem for payment. All is good. More

Best in Gwinnett Davis serviced my wife's old car and then directed us to a salesser person to assist us with our new car purchase an 2018 Volt. Dave is the best. Davis serviced my wife's old car and then directed us to a salesser person to assist us with our new car purchase an 2018 Volt. Dave is the best. More