Jim Ellis Buick GMC Mall of GA - Service Center

Warranty repair. Needed loaner. Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Ca Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Car smelled like an ashtray. I would have preferred a dealer loaner vs. a rental. More

Oil Change / Tire Rotation I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a c I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a coupon in the mail and they run your car through an automated wash and vacuum the interior. Their customer service was good and the waiting area was nice. I was told their automated car wash was down and they offered to do a hand wash for $24 extra which my wife agreed to (I would not have agreed to it since I could have got a cheaper car wash elsewhere, but I went along with what my wife agreed to). The shuttle service to the mall was good and on time; however, when we returned to get our car, the car wash had not been done and it had not been vacuumed. I would have given a 3.5 star review but I could only give a 3 or 4. The reason for not giving a 5 star review is because of them not washing / vacuuming the car and they did not reset my oil change indicator, so I'm going to have to figure out how to do that on my own or take it back to them. Don't get me wrong, the experience was not terrible, but a review is a review and I can't give a 5 star review due to the issues mentioned above. More

lack of communication on status of auto a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all d a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all day to go & pick it up but had to call to find out ststus More

Extremely Satisfied Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean for being attentive and understanding. Jim Ellis, You Did Good!!! Good Man. Sincerely, Earl Stevenson More

Great customer Service From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to other places until service is complete. More

Maintenance We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service they are supposed to wash your vehicle I have been a customer since 2016 and never have I had my vehicle clean after service More

Timely service, good communication My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of this time the I have only driven the truck two days and the trans seems to be smoother. James the service writer was very helpful and got me into a loaner/ rental covered by GM. When the truck was ready he called and let me know all was good to go. We agreed that when I bring it in for oil and tire rotation we would revisit the trans and review how it is doing approx 1500 miles. More

great feedback I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o cheap shots to make more money in the service drive. The give me the service I ask for, and tell me about other areas that will need attention soon, or can wait. no pressure, and I get a nice print out of every thing we talked about. I get my car back clean and neat. not greasy. Truly friendly not pretend, cause its my job to.....Love it! More

1st service on new vehicle I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. More