Jim Ellis Buick GMC Mall of GA - Service Center

Excellent service. Vehicle was ready when promised. I brought my 2017 GMC Sierra Denali in for regular routine service. Sean Garrett gave me prompt courteous service. He contacted me when my vehicle was I brought my 2017 GMC Sierra Denali in for regular routine service. Sean Garrett gave me prompt courteous service. He contacted me when my vehicle was ready and it was when promised. I highly recommend this Jim Ellis dealership for you servicing needs. More

My first service on my 2018 Envision. Thank you Sean Garrett for making my first service a very smooth one and for your help with my audio tutorial. Thank you Chad for your shuttle servic Thank you Sean Garrett for making my first service a very smooth one and for your help with my audio tutorial. Thank you Chad for your shuttle service Peggy Jones More

Very good I stop bringing my Tahoe to Rick Hendrick Chevrolet because there service so from now and on Jim Ellis will own my business because there service I stop bringing my Tahoe to Rick Hendrick Chevrolet because there service so from now and on Jim Ellis will own my business because there service More

Outstanding Customer Service My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had re My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had received. I asked to speak to the manager, Ron Gay, he immediately took ownership of the service maintenance for my vehicle. Ron communicated daily with me, so I knew exactly what was going on with my Buick. He didn't stop until my car was repaired and passed the Emission testing. My husband and I are very happy with the service Ron gave to us. We're still talking about Ron today. Customer service was Outstanding. Thanks Ron! More

Shift knob repair & warped front rotors I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment for the repair once the part arrived. Sean Garrett took great care of me and arranged for transportation for me to go the mall and for my return. He also explained that the rotors were covered under warranty so he had them cut to eliminate a vibration while under braking. Sean is a car guy and as such is a great point of contact and represents the dealership with utmost professionalism. He could easily fill the role of service manager. More

Excellent service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! More

Great Service!! Great experience as always! Friendly service and comfortable waiting area. Any recommendations for future service needs were recommended at a fair pri Great experience as always! Friendly service and comfortable waiting area. Any recommendations for future service needs were recommended at a fair price. They are the only place I take my vehicle. More

Excellent Sean was great. Experience was quick and perfect. Thank you to the Jim Ellis team. I will come back for a service next time I need one. Sean was great. Experience was quick and perfect. Thank you to the Jim Ellis team. I will come back for a service next time I need one. More

Great Experience I am always happy with my experience at Jim Ellis. I cannot praise Sean enough, he is amazing to work with and was especially helpful when I had to br I am always happy with my experience at Jim Ellis. I cannot praise Sean enough, he is amazing to work with and was especially helpful when I had to bring all of my kids in. I highly recommend them! More

oil change and tire rotate I went in for a oil change and a tire rotation. They ended up recommending I change a couple filters . I agreed to have the filters changed. Took a I went in for a oil change and a tire rotation. They ended up recommending I change a couple filters . I agreed to have the filters changed. Took about 2 hours, and unfortunately I had anticipated about an hour, so it was a long wait. More