Jim Ellis Buick GMC Mall of GA - Service Center

Quick and thorough Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. More

Overall Poor Service This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our t This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our time is important and follow up is key. If I make an appointment for a previously discussed repair that has already been reviewed by their technician I would expect some sort of followup soon rather than later. I dropped my car off at 8:45am. And didnt hear from those guys until 12pm and that's because I called. Just to find out that my car hadn't been taken back for service...how??? Ridiculous service and this is the norm. It generally takes 2 to 3 hours for a oil change and tire rotation with an appointment. No worries, I won't be back. Faulty repairs and slow service for the 4 repairs I've had is the reason why. Not to add the questionable shuttle service and the poor follow up. Customer service really sucks because you have to force communication. Comfy waiting room though. More

Oil Change and sound problems issue David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the radio and blinkers that worked but made no sounds. The Customer Service area was clean and inviting while I waited with snacks and WiFi. David returned at once point and explained how they were addressing the sound issue and advised that my vehicle would be ready in about 30 minutes. When the car was brought around it had been cleaned inside and out and the issue appears to have been fixed! More

Epitome of a excellence I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of Buford for always taking care of my family’s mode of transportation and making it safe for me to drive! More

Great service As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the techni As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the technicians routinely address my service requests. The complimentary inspections and detailing are a bonus! More

Clunking noise Service advisor David Gonzalo’s is exceptional as well as the performing tech. Great job and timely. They diagnosed and fixed the problem. Very happy. Service advisor David Gonzalo’s is exceptional as well as the performing tech. Great job and timely. They diagnosed and fixed the problem. Very happy. More

Amazing! Everything & everyone was great as usual. I took my SUV in for a full detail & am very pleased with their service. From the moment you pull up the gre Everything & everyone was great as usual. I took my SUV in for a full detail & am very pleased with their service. From the moment you pull up the great customer service begins. More

Oil change and car wash. As always David Gonzalez is the man he takes care of me and makes this so simple and easy. Carwash had my truck looking like it just let the lot or s As always David Gonzalez is the man he takes care of me and makes this so simple and easy. Carwash had my truck looking like it just let the lot or showroom for the first time that day it looked amazing great job as always. More

Oil change, 4 tires and alignment Work completed as promised and within timeframe commited. Working with service team prior to appointment very beneficial. Waiting area was convenient Work completed as promised and within timeframe commited. Working with service team prior to appointment very beneficial. Waiting area was convenient and clean. Overall good experience More

Great dealership Very nice and friendly people. Service advisers are very courteous and professional. The service department is very prompt to get things taken care of Very nice and friendly people. Service advisers are very courteous and professional. The service department is very prompt to get things taken care of in a very timely manner. More