Jim Ellis Buick GMC Mall of GA - Service Center

Maintenance and service at its best My appointment was kept as scheduled and the service representative kept me advised of the status of my repair. The work was explained in detail and t My appointment was kept as scheduled and the service representative kept me advised of the status of my repair. The work was explained in detail and the final result had me back on the road quickly.. Thanks to the Jim Ellis Team for their courteous and timely assistance. More

Wasted my time Called to order part days before scheduled service. Arrived for scheduled appointment and part was not in. Customer service reps seemed to be more int Called to order part days before scheduled service. Arrived for scheduled appointment and part was not in. Customer service reps seemed to be more interested in socializing with each other then being attentive to customers. Took the morning off from work to have car serviced and no one called to let me know the part was not in nor apologized for the inconvenience. More

Completely Satisfied As always my experience with Jim Ellis GMC Service Department was excellent. They continue to provide easy, friendly and comprehensive service. Never As always my experience with Jim Ellis GMC Service Department was excellent. They continue to provide easy, friendly and comprehensive service. Never any issues with their service. More

Refund for recall work Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received le Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received letter in mail alerting us to issue. More

First Class Dealership is a first class operation. Scheduled appointmennts are met within minutes of arrival. Service personnel are friendly, efficient and knowle Dealership is a first class operation. Scheduled appointmennts are met within minutes of arrival. Service personnel are friendly, efficient and knowledgeable. Tops in my book. More

ac issues I called for an appointment last Friday and was told Tuesday was the earliest I could come in because they were completely booked up. I arrived and wa I called for an appointment last Friday and was told Tuesday was the earliest I could come in because they were completely booked up. I arrived and was immediately checked in and rental car was brought to me. My Yukon was repaired same day and I returned next morning. More

Friendly, Comfortable This is a great dealership for customer service. They greet you immediately, have coffee / snacks / water available, multiple comfortable rooms to wai This is a great dealership for customer service. They greet you immediately, have coffee / snacks / water available, multiple comfortable rooms to wait in. They also have lots of plugs for your devices, and great wifi, makes working while waiting very nice. More

Great Service Center My oil changes and others required services are always handled timely and efficiently. My service writer made sure I knew how long these services woul My oil changes and others required services are always handled timely and efficiently. My service writer made sure I knew how long these services would take. Plus, my Encore is always washed after every visit. More

Great customer service My car broke down on the side of the road and had to be towed to GMC. I thought I was going to pay an arm and a leg to get it fixed, but Kaleb asked m My car broke down on the side of the road and had to be towed to GMC. I thought I was going to pay an arm and a leg to get it fixed, but Kaleb asked me is was covered under warranty. When I came to pick it up, Kaleb went over my remaining warranties (I only knew about bumper to bumper which had already expired). I told him my a/c was starting to go out and I had been quoted $1,500 at a different shop. You can't imagine how happy I was when he told me that the problem was actually covered under a special warrant I had!! Kaleb even hooked me up with a ride home so I could leave my car another day. I am so grateful for his honesty and willingness to help. More

Very helpful and quick with repairs After getting referred to jim ellis from a smaller repair shop, They made a quick response to the repairs needed on my truck. James contacted me throu After getting referred to jim ellis from a smaller repair shop, They made a quick response to the repairs needed on my truck. James contacted me throughout the entire process with updates. They were very professional and did a great job on the repairs! I would recommend their service to anyone. More