Jim Ellis Buick GMC Mall of GA - Service Center

Wait too long!!!!!!!! I had an APPOINTMENT!! to get my oil changed and my tires rotated on my Buick Enclave. I waited 1 hour and 50 minutes to get this done!!! TORTURE!!! I had an APPOINTMENT!! to get my oil changed and my tires rotated on my Buick Enclave. I waited 1 hour and 50 minutes to get this done!!! TORTURE!!! BUT Sean, my service rep, was the best!! A good sense of humor and a really great guy!! More

not a good experience I made an appointment was there on time and it still took over 2 hours to change the oil and align the tiers on my car.Way to long a wait. I made an appointment was there on time and it still took over 2 hours to change the oil and align the tiers on my car.Way to long a wait. More

Vehicle service Pleasant experience. Performed the service on the vehicle and made recommendations for additional services. No pressure whatsoever. Will definitely be Pleasant experience. Performed the service on the vehicle and made recommendations for additional services. No pressure whatsoever. Will definitely be going back in the future. More

Efficient and Prompt!! He was very and helpful being that I didn’t have an appointment. I came in for an oil change and he indicated what other items needed attention to my He was very and helpful being that I didn’t have an appointment. I came in for an oil change and he indicated what other items needed attention to my car as well. Very friendly and took the time to answer all my questions. Thumbs up!👍🏾 More

Sean was great. I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my mind. Thanks Sean. More

It was quick and painless. Everyone was so kind. Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would be, I would definitely recommend this area for sales or service. More

Oil Change and tire rotation Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , More

Wonderful Job James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. More

Warranty Issue Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be the responsibility of the service provider. More

Quick and thorough Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. More