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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,108 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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September 06, 2018
not a good experience I made an appointment was there on time and it still took over 2 hours to change the oil and align the tiers on my car.Way to long a wait. I made an appointment was there on time and it still took over 2 hours to change the oil and align the tiers on my car.Way to long a wait. More
by LOWRYT
Verified CustomerEmployees Worked With
Corey Wright
September 05, 2018
Vehicle service Pleasant experience. Performed the service on the vehicle and made recommendations for additional services. No pressure whatsoever. Will definitely be Pleasant experience. Performed the service on the vehicle and made recommendations for additional services. No pressure whatsoever. Will definitely be going back in the future. More
by JIM C
Employees Worked With
September 05, 2018
Efficient and Prompt!! He was very and helpful being that I didn’t have an appointment. I came in for an oil change and he indicated what other items needed attention to my He was very and helpful being that I didn’t have an appointment. I came in for an oil change and he indicated what other items needed attention to my car as well. Very friendly and took the time to answer all my questions. Thumbs up!👍🏾 More
by FRUITFUL
Employees Worked With
Rebecca Tipton, David Gonzalez, Kaleb Dance
September 04, 2018
Sean was great. I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my mind. Thanks Sean. More
by LADYADRIENNE
Employees Worked With
Sean Garrett
September 04, 2018
It was quick and painless. Everyone was so kind. Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would be, I would definitely recommend this area for sales or service. More
by M.CALD
Employees Worked With
September 04, 2018
Oil Change and tire rotation Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , More
by ARNOLD.KEVIN442
Employees Worked With
September 03, 2018
Wonderful Job James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. More
by BNBWHEELER
September 03, 2018
Warranty Issue Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be the responsibility of the service provider. More
by FGREENWAY3655
Employees Worked With
Sean Garrett
September 03, 2018
Quick and thorough Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. More
by ERICAODEN
Employees Worked With
David Gonzalez
September 01, 2018
Overall Poor Service This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our t This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our time is important and follow up is key. If I make an appointment for a previously discussed repair that has already been reviewed by their technician I would expect some sort of followup soon rather than later. I dropped my car off at 8:45am. And didnt hear from those guys until 12pm and that's because I called. Just to find out that my car hadn't been taken back for service...how??? Ridiculous service and this is the norm. It generally takes 2 to 3 hours for a oil change and tire rotation with an appointment. No worries, I won't be back. Faulty repairs and slow service for the 4 repairs I've had is the reason why. Not to add the questionable shuttle service and the poor follow up. Customer service really sucks because you have to force communication. Comfy waiting room though. More
by JALLENWILLIAMS12
