Jim Ellis Buick GMC Mall of GA - Service Center

Service The service department helped me to accomplish multiple issues with my truck and worked to make it affordable. I am very grateful for all they did. The service department helped me to accomplish multiple issues with my truck and worked to make it affordable. I am very grateful for all they did. More

Professional and courteous service This is the first time I have used the dealership for regular service. Jim Ellis does a great job at a competitive price. They have maintained my ve This is the first time I have used the dealership for regular service. Jim Ellis does a great job at a competitive price. They have maintained my vehicle in tip top shape. My car has over 40,000 miles and it still runs as smooth as day one when I took it for a test drive. More

Excellent service First service on my new Acadia. Excellent customer service! Sean went above the call of duty to make sure that I was taken care of quickly and effici First service on my new Acadia. Excellent customer service! Sean went above the call of duty to make sure that I was taken care of quickly and efficiently. More

Great Routine service was great. They were on time and had the service completed when they told me it would be done. Staff was friendly and waiting area was Routine service was great. They were on time and had the service completed when they told me it would be done. Staff was friendly and waiting area was comfortable and clean. More

Not Satisified. I arrived for my 9:15AM Oil Change Appointment. There was one person at service counter. David said, "hold on a minute I am finishing up with another I arrived for my 9:15AM Oil Change Appointment. There was one person at service counter. David said, "hold on a minute I am finishing up with another customer". There were not any other customers around. I waited about 10 minutes then he walked away. He returned 5 minutes later and as I was trying to ask someone else for help.= He asked if their was a problem and I told him the wait was an issue. He said I told you I was helping someone else and asked if I wanted to deal with someone else. I said please just get me checked in I have a kids baseball game to get to. He checked me in and said he would call when oil change was complete. I returned at 12:30PM and he had not called me. David was not at his desk so I asked someone else about my car and he said it still showed as being worked on.I asked if an oil change typically takes three hours and also pointed to what looked like my car outside. He said "oh, not sure why you weren't called and gave me my keys." More

easy and quick I went in for oil change and tire rotation on Friday afternoon at 6 and was out is 40 minutes. I always find service easy at Jim Ellis GMC. I went in for oil change and tire rotation on Friday afternoon at 6 and was out is 40 minutes. I always find service easy at Jim Ellis GMC. More

Service call I had a battery issue with my car, and everything was quick and easy with Jim Ellis. They made it a pleasurable experience for sure. I had a battery issue with my car, and everything was quick and easy with Jim Ellis. They made it a pleasurable experience for sure. More

Great repair service and great sales team I brought my vehicle in to serviced and they repaired my vehicle in a reasonable amount of time and they did a great job. I will continue to bring my I brought my vehicle in to serviced and they repaired my vehicle in a reasonable amount of time and they did a great job. I will continue to bring my vehicle in for service. More

Two, same day appointments. One good, the other bad. I was in for routine maintenance which went great. However, I have dealer/vendor upgrades and was having a wheel repaired. Vendor never showed up! I was in for routine maintenance which went great. However, I have dealer/vendor upgrades and was having a wheel repaired. Vendor never showed up! More

Always great! Normally in the past I have not visited dealerships for follow-up service. When I bought my truck back in April, I had a great experience with Mike Ha Normally in the past I have not visited dealerships for follow-up service. When I bought my truck back in April, I had a great experience with Mike Hatcher. I was offered to free oral changes with the purchase of the vehicle so I decided to give them a try when my first oil change came up. It was such an easy process and all of the employees were easy to work with. I actually really enjoyed the waiting room area that has some leather chairs that recline so you can just lay back and hang out while the service is being done. I will continue to come back here as long as the service stays at this level. More