Jim Ellis Buick GMC Mall of GA - Service Center

Outstanding customer service!!! There is not enough words to describe the outstanding service that I received. Thank you so much Sean Garrett for taken care of Sassy Red. There is not enough words to describe the outstanding service that I received. Thank you so much Sean Garrett for taken care of Sassy Red. More

Efficient and Professional Excellent service - greeted upon arriving - kept up to date while waiting - answered my questions with respect - overall a great experience and I woul Excellent service - greeted upon arriving - kept up to date while waiting - answered my questions with respect - overall a great experience and I would recommend this service to my friends. More

Routine service Had an appointment and was taken in right away. Staff checked with me while work was being done. No problems at all. Thank you for good experience. Had an appointment and was taken in right away. Staff checked with me while work was being done. No problems at all. Thank you for good experience. More

Very nice staff and easy to work with! Dealership had an easy drop-off process, a great waiting area with nice recliners for a nap, a friendly staff, and performed great work on my vehicle. Dealership had an easy drop-off process, a great waiting area with nice recliners for a nap, a friendly staff, and performed great work on my vehicle. More

As always, great experience! Maintenance at Jim Ellitis always good! Quick turnaround, fair price and excellent atmosphere! Thanks guys for the excellent service! Hope to se Maintenance at Jim Ellitis always good! Quick turnaround, fair price and excellent atmosphere! Thanks guys for the excellent service! Hope to see you guys soon! More

Great Service! I had a great Service Rep, James, who told me the turn around time for an oil change, etc. would be quick, it was! Thanks I had a great Service Rep, James, who told me the turn around time for an oil change, etc. would be quick, it was! Thanks More

Good experience Came in for oil change and was met with professional service rep. and no hassle service. Had to change my appointment which was handled very well. Came in for oil change and was met with professional service rep. and no hassle service. Had to change my appointment which was handled very well. Very accommodating. More

Great Service Took my Honda Accord in for service. Was greeted by Corey Wright, one of the service advisors who was very poilte & helpful. Got my car in & out quic Took my Honda Accord in for service. Was greeted by Corey Wright, one of the service advisors who was very poilte & helpful. Got my car in & out quickly. I would definitely recommend this dealership and the service department! More

1st Visit, Last Visit Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they said they were unable to continue to look for the culprit of the noise as they noticed under carriage scraps and said they would have to defer to a body shop. Also said the sub frame was bent. I asked how they came to this conclusion, and they inferred that because of where the car make contact with the street, it would have to be bent. Long story short, they did not do any type of alignment or any tangible investigation into the noise (which has been with car since purchase). I was told they rode around the parking lot with a passenger hanging out of the window listening for creaks. Knowing a little about the industry (family working in this industry our whole lives), it was a little laughable to hear how this was diagnosed and "investigated". They did not complete the oil change and software update until I showed up after work, around 4:30. I left there after 6, having to wait for all of these items defeating the purpose of dropping my car off earlier in the day. I am usually pretty laid back and go with the flow, but this seemed like amateur hour over there. Will have to find another GM dealership to service my vehicle. As we are also in the market for an SUV, this also throws out getting one from there. More

Transmission My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done to correct this problem. More