Jim Ellis Buick GMC Mall of GA - Service Center

Fabulous Customer Service Corey was outstanding to work with. He listened, then supported my needs. Great customer service and professionalism. Every business needs a Corey! Corey was outstanding to work with. He listened, then supported my needs. Great customer service and professionalism. Every business needs a Corey! Job well done. More

Routine service Went in for routine service, took a little longer than I had expected but when I got my truck back , I saw where they had washed it too. Went in for routine service, took a little longer than I had expected but when I got my truck back , I saw where they had washed it too. More

Timely and excellant service They were very helpful setting things up, provided a temporary car and took care of everything in an expeditious manner that and it was effortless on They were very helpful setting things up, provided a temporary car and took care of everything in an expeditious manner that and it was effortless on my end...very happy More

Service The service was done in a timely manner and were very easy to speak with! David is the best service advisor to work with in the service lane! The service was done in a timely manner and were very easy to speak with! David is the best service advisor to work with in the service lane! More

Perfectly handled my service visit for my two cars As usual, service people were outgoing and efficient, work done on time and complete. Everything was excellent from scheduling to being greeted and r As usual, service people were outgoing and efficient, work done on time and complete. Everything was excellent from scheduling to being greeted and remembered by the service techs. More

Outstanding Experience! I had an outstanding experience with the service department this week. My appointment was at 12:30 pm and they took my vehicle within 5 minutes of my I had an outstanding experience with the service department this week. My appointment was at 12:30 pm and they took my vehicle within 5 minutes of my arrival. Estimated time for my service was 1hour40minutes. My vehicle was ready 20 minutes ahead of time. My service advisor, Corey, did a super job and he answered all of my questions thoroughly. I would trust Corey’s advice on any future service I have. Can’t say enough great things about this dealership and it’s staff. This is my 2nd purchase from Jim Ellis. More

Warranty work I brought my Acadia in for a electrical problem. Sean got me an appointment and a loaner. I was on my way in a short time. Two days later I had my vec I brought my Acadia in for a electrical problem. Sean got me an appointment and a loaner. I was on my way in a short time. Two days later I had my vechical back with the problem fixed. More

ok experience. Arrived pulled in. 1st thing 1st person said to me was do you have an appt. (implying I should have made an appt.) Arrived ~9:30 - left ~12:30pm. Arrived pulled in. 1st thing 1st person said to me was do you have an appt. (implying I should have made an appt.) Arrived ~9:30 - left ~12:30pm. Comfortable sitting area was able to get some work done. Recommended getting my 4 wheel drive system checked out / tuned up. (Don't have one 2 wheel drive vehicle) I have not had any other problems with the wiring harness they fixed relate to the petal sensor. So I will continue to use you as I have in the past. When Goodyear can't do it I will come to you. Wife has honda, really nice how they clean inside & out the car before they give it back to you. GMC left the seat adjusted to whoever the tech was. I'm big so had to adjust seat before i could get back into my car. I think just very underwhelming. Missed opportunities More

Oil Change First time in and Cory took good care of me, let me know what was recommended for future visits as well as updating me thru out my visit yesterday. First time in and Cory took good care of me, let me know what was recommended for future visits as well as updating me thru out my visit yesterday. More

Satisfied Problem was quickly diagnosed and repaired in less time than I was quoted while I waited. Clean, spacious waiting room. Back on the road in less than Problem was quickly diagnosed and repaired in less time than I was quoted while I waited. Clean, spacious waiting room. Back on the road in less than one hour. Complimentary coffee in hand! More