Jim Ellis Buick GMC Mall of GA - Service Center

Catalytic Converter Replacement Checked with Chris Stout, Service Advisor, when Check Engine light came on. He used a tool to determine problem was catalytic converter. He ordered pa Checked with Chris Stout, Service Advisor, when Check Engine light came on. He used a tool to determine problem was catalytic converter. He ordered part and scheduled replacement to be day part arrived. It took a little while for engine to cool off but new catalytic converter was installed while I waited. It was covered by warranty so only charge was for oil change at the same time. More

Car battery draining Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it out the next morning because something was drawing the battery and didn’t charge extra. More

See below. Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and friendly. More

Oil Change and tire rotation The staff were very nice and the service was less than the time promised by. I appreciate people who stand by their word. Thank you Ron and David. The staff were very nice and the service was less than the time promised by. I appreciate people who stand by their word. Thank you Ron and David. More

Experience They really know what they are doing and know their craft very well!! They never disappoint me! They treat me with courtesy and respect!!! I am very s They really know what they are doing and know their craft very well!! They never disappoint me! They treat me with courtesy and respect!!! I am very satisfied!! More

Great staff, service, and quick turn around The service staff are very friendly and the work performed was excellent. Corey is courteous, knowledgeable, and responds very quickly to any questio The service staff are very friendly and the work performed was excellent. Corey is courteous, knowledgeable, and responds very quickly to any question or request that I have. More

Excellent I was upset before coming to the dealership but speaking with David Gonzalez about my issue with my vehicle, I decided to purchase a set of 4 tires. I was upset before coming to the dealership but speaking with David Gonzalez about my issue with my vehicle, I decided to purchase a set of 4 tires. A bad experience turned out to be a great More

Body shop/new car In January we purchased a new 2018 Terrain that I love! There were two separate body issues that needed to be addressed. Jim Ellis and their employe In January we purchased a new 2018 Terrain that I love! There were two separate body issues that needed to be addressed. Jim Ellis and their employees could not have been nicer. More

David Gonzalez is great to work with ... We had a routine oil change and a part ordered to correct a shift to park problem. David has always been courteous and responsible. We are pleased wit We had a routine oil change and a part ordered to correct a shift to park problem. David has always been courteous and responsible. We are pleased with the work done. More

Great service Performed service as requested, did not try to sell anything not requested. David did a great jobof explaining any questions I had for future service Performed service as requested, did not try to sell anything not requested. David did a great jobof explaining any questions I had for future service More