Jim Ellis Buick GMC Mall of GA - Service Center

More than just scheduled service Went in for routine oil change. Upon completion, I was advised of a recall issue and a possible axle leak. Schedule for another date and was provided Went in for routine oil change. Upon completion, I was advised of a recall issue and a possible axle leak. Schedule for another date and was provided a courtesy vehicle with having to request it. All was completed timely I was in the road in no time. More

New Customer "First Impressions Are Lasting Impressions". Drop off was efficient and timely. I was greeted by a polite well groomed young man when I pulled up for my 9:00am service appointment. The Service Drop off was efficient and timely. I was greeted by a polite well groomed young man when I pulled up for my 9:00am service appointment. The Service Consultant I had been assigned to collected my keys and took down my phone number. He said my vehicle would be ready at 1:00pm. Not hearing from them by 3:30pm, I called them. The service department receptionist who answered the phone did some research and found out my car was ready for pick up. The pick up was less than efficient and timely. As I walked into the service department there was only one Service Consultant present and he was on the phone. After a minute we made eye contact. He told the person he was talking to on the phone "Hold on please". They he said to me "pick up?" I said, "yes". He said: "Who is your consultant?" I said "James". He then dialed another extension and said to the person on the other end of the line; "Hey, can you come out here and help for a minute." A young women came out of another room (within a moment or two) and looked at this Service Consultant who nodded to the young woman and said: "He's picking up. The paperwork should be on James' desk". She and I went over to James desk. She looked around for awhile trying to find the paperwork. She asked me my name (first time someone asked me my name). I told her and she found the paperwork. As she was looking for the keys behind James desk, she asked me: "Do you know where they might put the keys?" I said, "No, I just moved here from Colorado." She finally pulled out a cardboard box inside a cabinet and presented the box to me and asked, "Do any of these keys look like they are yours". I looked inside the box and said, "yes". I pulled out my keys and gave them to her. She took the paperwork and my keys and we walked back over to the Service Consultant that had summoned her earlier (He was still on the phone). By this time, 2 more Service Consultants were at their desks. The Service Consultant took the paperwork and looked at the packet. After a brief review, he gave the paperwork back to the young lady.. She then said, "please follow me", and took me back to the billing desk where she processed my payment for the service I had done. This young lady was extremely pleasant. I enjoyed speaking with her. Her fiancé is in the Army and will be deploying soon. All in all, good service....not exceptional service in terms of customer service, communication and efficiency. "Good" overall performance is still OK in my book...as long as my car is handled with exceptional care and superior mechanical skill and knowledge. I will return! More

Thanks for the great service I called the day before and when I arrived Chris already had the part pulled and a tech standing by for my arrival. I was in and out in less than 30 m I called the day before and when I arrived Chris already had the part pulled and a tech standing by for my arrival. I was in and out in less than 30 minuted. I will be back for all my service needs for sure... More

Simply Amazing!!!! Huge thanks to Nelson and Sami for the Outstanding service that was rendered to me. From the moment I pulled onto the lot we were greeted with a smile Huge thanks to Nelson and Sami for the Outstanding service that was rendered to me. From the moment I pulled onto the lot we were greeted with a smile and was treated with excellent service. My salesman Nelson was very helpful with all my questions and concerns. From the start to finish this is by far and away the best car buying experience I have ever had. Sami Karaki made sure every "T" was crossed and "I" dotted!!! I would recommend this dealership to all my family and friends!!! More

It was fantastic. Easy and well handled Made appointment. Arrived at appointment time and it was routine maintenance. Enjoy a cup of coffee and car was serviced within an hour and I was on Made appointment. Arrived at appointment time and it was routine maintenance. Enjoy a cup of coffee and car was serviced within an hour and I was on my way. Above expectations More

Average to slightly above average for a car dealership. One of my concerns was not fixed. The outside air temperature display gets stuck on the same number for hours or days at a time. It is an intermittent One of my concerns was not fixed. The outside air temperature display gets stuck on the same number for hours or days at a time. It is an intermittent problem for sure. The service tech said it seemed to be displaying the correct temperature when he looked at it. Obviously, in his mind and that of GMC, there’s no problem. The next day and part of the following day, the temperature reading was stuck again. Long story short, I’m bringing the vehicle back to the to have the sensor replaced, total cost $87.00 installed. Even though the vehicle is under factory warranty and is only one year old, they would not cover it. Definitely disappointing. More

Service My appointment was met promptly and timely. Service advisor was both friendly and knowledgeable. The automobile was in and out of service and ready wi My appointment was met promptly and timely. Service advisor was both friendly and knowledgeable. The automobile was in and out of service and ready within an hour. More

Excellent customer service Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was com Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was comfortable and clean and they had snacks and some refreshments while you waited. They also had places where you were able to charge your phone, laptop, or other devices. They also had a place for the children to play where many places do not have. The quality of work was excellent as well. They took care to keep the interior clean as well. More

Dead Battery on my Truck It was Monday afternoon after the holidays. My Truck would not start after I went to lunch.. I got a jump and went to Jim Elllis Dealer ship. They w It was Monday afternoon after the holidays. My Truck would not start after I went to lunch.. I got a jump and went to Jim Elllis Dealer ship. They were very busy but would work me in, but it might be a couple of hours. 90 minutes later I was back on the road. they were very courteous and apologized for my problem. More