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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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December 28, 2018
Waiting Area is comfortable The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it wa The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it was assumed that I didn't need it or cared. More
by JAMIE32
Verified CustomerEmployees Worked With
David Blood
December 28, 2018
Not Happy. 2.5 hr wait (with an appt) for an oil change. When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wa When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wait over 2.5 hours for the service. I had also been smelling a strong mold odor coming from my ventilation system for several months, and my son was experiencing headaches every time he rode in my truck. At the same time, I complained that I was hearing large amounts of water sloshing back and forth in the front end of the truck when the vehicle turns. Turns out the problem is a defective sludge tank pump (I think that's what they told me) that GMC knew about the problem and was working on a fix. Back to the mold issue: As it turns out, my cabin air filters were complete saturated in water and covered in mold. I've never had this problem before in any other vehicles I've owned, and you can't tell me that it's a coincidence that I have a water drainage issue in my front end, and it isn't tied to cabin air filters being saturated in water and mold. This was supposed to be a free service call, but instead I was forced to pay $100 for new cabin filters that I believe were ruined by an issue GMC is aware of. I believe GMC should have covered the cost of the filters, and should have thoroughly sprayed and cleaned out my air duct system at no charge, at least until the water purge solution is developed. I've been disappointed from the start with my purchase of the 2017 GMC Canyon, and it keeps going downhill. Can't wait until my lease is up... More
by BLAKE.PHILLIPS
December 27, 2018
Follow-up to Previous Repair Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issu Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issue at a very fair price. More
by CRAIGASMITH
Employees Worked With
David Gonzalez
December 27, 2018
Oil change Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship on a new vehicle. You More
by woodall94
Employees Worked With
David Gonzalez
December 27, 2018
Fixed a check engine light and wiper switch Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. More
by S.PASS
Employees Worked With
Sean Garrett
December 25, 2018
Recent service Very professional and service oriented service center. Accommodations while you wait are great too. David was superb in making sure that everything I Very professional and service oriented service center. Accommodations while you wait are great too. David was superb in making sure that everything I need was taken care of and he did a good job of keeping me informed of the progress of my vehicle. Also let me know what my next service needs are so that I can keep truck running well. More
by Derek G
Employees Worked With
David Gonzalez
December 24, 2018
Great service center The waiting area is very nice. The service people keep you informed on the progress of your visit. Everyone are very friendly, courteous and profess The waiting area is very nice. The service people keep you informed on the progress of your visit. Everyone are very friendly, courteous and professional. More
by PATRICIADF
Employees Worked With
David Gonzalez
December 24, 2018
No appointment - last minute help needed- Saturday- I needed my truck checked because it seemed to be skipping/missing a little. Called on Friday, I was in town for Christmas, to see if they could see m I needed my truck checked because it seemed to be skipping/missing a little. Called on Friday, I was in town for Christmas, to see if they could see me. They did not have an appointment available but said be here at 7:30 AM Saturday morning. They scoped the truck and had me on my way by 9:00 AM. Great service. Great Christmas Sweater Sean. More
by NBG77E
Employees Worked With
Sean Garrett
December 24, 2018
Oil Change/Tire Rotation Sean was helpful and knowledgeable and went out of his way to get me out as quickly as possible. I would not hesitate to recommend Sean and Jim Ellis Sean was helpful and knowledgeable and went out of his way to get me out as quickly as possible. I would not hesitate to recommend Sean and Jim Ellis again. More
by FGREENWAY3655
Employees Worked With
Sean Garrett
December 21, 2018
Service for GMC Denali It was a very nice service department. They even got us a ride to the Mall of Georgia so we didn’t have to wait. They were very professional. It was a very nice service department. They even got us a ride to the Mall of Georgia so we didn’t have to wait. They were very professional. More
by restaurant owners
Employees Worked With
Not sure of woman’s name but very nice and professional.
