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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,157 Reviews

2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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February 28, 2019

Shifting issues Everyone was friendly, helped me quickly. The Lyft service is great. I was well taken care of. I will continue to use Jim Ellis at the Mall of Geor More

by TOSENGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There were a couple of others but I can't remember their names, Sean Garrett
Mar 02, 2019 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

February 28, 2019

Great Service Made an appointment on Monday. Dropped off my truck Tuesday night before Seven P.M., and Jim Ellis had it ready by 830am the next morning. More

by CUBBLUE
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Mar 07, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 27, 2019

Service on truck. Service center is on the side of building easy to access , pull through bays and very clean . Several service advisories., my was James Stecker He was More

by GKESLER2944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 26, 2019

Excellent customer service! Sean was very professional . Takes time to explain every detail. Very helpful with renting the car with Enterprise . I would recommend this service More

by NINA110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Mar 02, 2019 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

February 24, 2019

Great I have no complaints. Great service got right in and out quickly. Taken very good care of as always Highly recommend the service department More

by ECHODUMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! Thank you so much again for your feedback! We hope you have a great day!

February 23, 2019

Friendly Staff Made Appointment, They jumped on it, said it would be ready in 1 hour and it was. Also, there was a very nice waiting room with snacks and drinks. More

by BCHARDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stout
Feb 28, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 22, 2019

Unsatisfactory I carried my truck in on 3 different occasions. Each time they told me a scheduled maintenance was to be preformed on my vehicle. All Rhee times it wa More

by rdbbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristin Buffington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stout
Mar 12, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Rdbbell, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

February 22, 2019

Great!!! Everything went great had brought my 2015 truck in for a leak met with David Blood he handled everything from getting me a rental car to getting the w More

by JAMESPFULLER1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Blood
Feb 25, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

February 22, 2019

Great service I had an appointment and I was recognized as soon as I pulled up into the department. Very comfortable waiting area. Work was done quickly. More

by JQUEENCJ1401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 22, 2019

Service Appointment The service center at Mall of Georgia has always been awesome. I started taking my car to a closer dealership but was not satisfied with the customer More

by GWENPARKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stout
Feb 25, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!

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