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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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March 10, 2019
Oil change & rotate tires Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 More
by MFETCHIN95
Verified CustomerEmployees Worked With
David Gonzalez
March 10, 2019
Great Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you More
by RUDOW
March 09, 2019
Car service Got there for my appointment at 945 and they said it would take a little over than originally told due to air compressor going out. They were very upf Got there for my appointment at 945 and they said it would take a little over than originally told due to air compressor going out. They were very upfront and honest about the delay wjmhixh was very much appreciated. It ended up not taking as long as they thought which was awesome! Unfortunately they couldn’t wash my car as the wash went down as well. Considering all the negatives coming st then The guy that helped me from beginning to end was very helpful, honest and made light of the situation which made it car free and not stressful for me! Great service always and glad to be part of the Jim Ellis family! More
by LEIGHANNRUSSELL11
Employees Worked With
Sean Garrett
March 09, 2019
Fantastic!!! I've been going there for 4 years now a never had a y issues. They have great customer service and do an outstanding job with my vehicle maintenance I've been going there for 4 years now a never had a y issues. They have great customer service and do an outstanding job with my vehicle maintenance. More
by TYELCID94
Employees Worked With
David Gonzalez
March 05, 2019
Lack of knowledge on service reps Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told n Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told no why would we do that. Also rep said look they did a great job on the seal is tighter now as he was pulling on the door when they changed the rubber on my window. Also had no clue what a ultrasonic test was. I had to tell him what it did. Second time in and both times made to feel my concerns were not important and not wanting to really have them checked out. Made excuses for everything it said. Patrick is the only one with knowledge and listened to everything I had to say. He was wonderful James was very nice and polite but had no glue what was fixed on my car More
by MIKE.DESROCHES1
March 05, 2019
Highly recommended Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few min Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few minutes for my truck to be brought around. Everyone was very courteous More
by AADAMWADE
Employees Worked With
David Gonzalez
March 02, 2019
Different levels of service I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now bot I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now both TVs aren’t working and if you want us to keep looking it’s 140/hour. Why would I have to pay when I brought it in working?? Jessica was combative, argumentative, and rude. Luckily, when I asked for the service manager and general managers phone numbers Sean stepped in. Give Sean a raise. He set us up in a loaner and called the next day to tell us 1 tv was working but there were problems with the second and gave us price for replacement. Thank you Sean! All we wanted was the car returned to us the way we brought it in. Jessica’s name is not listed below....... More
by SHANNONTAYLOR0
Employees Worked With
Jessica, Sean Garrett
March 01, 2019
Always Impressed With Jim Ellis Service James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in cle James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in clear terms of recommended service items each time I visit. More
by FISH2DMAX
Employees Worked With
March 01, 2019
Excellent service Sean did an excellent job in providing regular updates on the status of a warranty repair, and ensured that all questions or concerns were answered in Sean did an excellent job in providing regular updates on the status of a warranty repair, and ensured that all questions or concerns were answered in a complete and timely manner. More
by jbiles
Employees Worked With
Sean Garrett
February 28, 2019
45,000 mile check up Had 45,000 mile check up appointment. On time. Service completed in the time frame explained before and for the amount quoted. That is all. Had 45,000 mile check up appointment. On time. Service completed in the time frame explained before and for the amount quoted. That is all. More
by ADUNAWAY
Employees Worked With
Tom Lyden
