Jim Ellis Buick GMC Mall of GA - Service Center

Thanks for letting me know I have leak in my power steering. I would not have known if your guys didn’t do the check of my car when I had my oil changed. for letting me know I have leak in my power steering. I would not have known if your guys didn’t do the check of my car when I had my oil changed. More

Sean did a great job managing my repair. I had an issue that was under warranty. It was handled quickly and satisfactorily. I will continue to take my car back should issues arise. I had an issue that was under warranty. It was handled quickly and satisfactorily. I will continue to take my car back should issues arise. More

Oil change and tire rotation Good job, very friendly, very professional, perfect time, responsibility and good work this is good place to take your car to get all the services you Good job, very friendly, very professional, perfect time, responsibility and good work this is good place to take your car to get all the services you need. More

Issues resolved I will say there were issues at first. But with cooperation and speaking things out this issues were remedied. Customer service is great but depends o I will say there were issues at first. But with cooperation and speaking things out this issues were remedied. Customer service is great but depends on the person that you work with. There are those whose customer service is golden and some that could be worked on. But overall they do try their best to keep the customers happy amd secure with their purchase. Thank you for work with me on my issues!! More

Customer service Overall it was a Good experience. Assisted orofessionally and the staff was good. Clean waiting room and the snack area was neat and clean . Thanks Overall it was a Good experience. Assisted orofessionally and the staff was good. Clean waiting room and the snack area was neat and clean . Thanks More

routine service Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing i Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing it in. I'm hoping their diagnosis was based on my actual mileage and not dishonesty. More

Professional service team. Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a timely manner. Completely Satisfied customer. More

Excellent. Staff very friendly from the greeting when entering the service area to the final review and payment. All in all an very nice experience. Would recomm Staff very friendly from the greeting when entering the service area to the final review and payment. All in all an very nice experience. Would recommend Jim Ellis service to anyone. More

oil change After waiting for 1 hr and 40 minutes for an oil change, one of the 10 I have had before with Jim Ellis in Buford since the purchase of my auto, I was After waiting for 1 hr and 40 minutes for an oil change, one of the 10 I have had before with Jim Ellis in Buford since the purchase of my auto, I was presented with a bill for $92 for an oil change only. I inquired as to why the higher amount that any previously, and I was told that "that's the way it is" effective January 1. I asked about coupons of specials and was told non existed. Upon my return home, I looked on the web and there is an $15 rebate. This dealership turns it service personnel very frequent. You can not establish a relationship with any one service tech. I was under the impression they are here to service the customers. Guess not! More

Efficient and helpful staff. We have had service from Jim Ellis for the last five years, all jobs and sales have been great. Our recent battery installation was done quickly. We have had service from Jim Ellis for the last five years, all jobs and sales have been great. Our recent battery installation was done quickly. More