Jim Ellis Buick GMC Mall of GA - Service Center

Brake repair James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. More

Car service and brake repair on my Jeep Wrangler. David did a great job of keeping me posted and letting me know what was wrong with the brakes. He helped me determine the most affordable solution wh David did a great job of keeping me posted and letting me know what was wrong with the brakes. He helped me determine the most affordable solution which is appreciated. Provided Lift to a restaurant while the worked on the brakes. More

Good customer service overall David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manage David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manager More

Overpriced So I brought my car in to be serviced because it was overheating. I have a gold warranty because that was recommended to me when I purchased my car. I So I brought my car in to be serviced because it was overheating. I have a gold warranty because that was recommended to me when I purchased my car. I was told the $40 part that was needed to fix my car wasn’t covered unless I had the gold plus warranty and it would be $400. And to top things off, I was told part was in stock, then part was at another dealer and would be in that afternoon and then part didn’t come in. When I called close to closing I was told that they found it at yet another location and would be in the next morning. All in all, I expected so much more given my previous experiences had been so wonderful. More

karl Liebengood Great service got in and out and wasnon my waybin mo time. Will definitely be back in 5000 miles! See ya soon. Will recommend to others Great service got in and out and wasnon my waybin mo time. Will definitely be back in 5000 miles! See ya soon. Will recommend to others More

Excellent service........as usual. Had brake rotors resurfaced which corrected vibration when braking. Problem solved and under warranty. Plus courtesy ride home. Overall I’m very impre Had brake rotors resurfaced which corrected vibration when braking. Problem solved and under warranty. Plus courtesy ride home. Overall I’m very impressed with this dealership. More

Consistently Great Service I have a 2012 Terrain that I bought from Jim Ellis and still have serviced at Jim Ellis. Quick efficient check in and thorough review of findings with I have a 2012 Terrain that I bought from Jim Ellis and still have serviced at Jim Ellis. Quick efficient check in and thorough review of findings with a knowledgeable service provider. Last visit I spent time with the vehicle exchange specialist Joe Hecht. He knew I was interested in trading in my car and showed me two vehicles that I wanted to see. All this while my car was being serviced! He has already reached out with more info that I requested. Great experience! More

Appreciated and Respected I am always well taken care of by Jim Ellis GMC Mall of Georgia. From Sales to Service, its a great experience. I feel valued and appreciated as a cus I am always well taken care of by Jim Ellis GMC Mall of Georgia. From Sales to Service, its a great experience. I feel valued and appreciated as a customer. The amenities in the waiting area, make the service wait doable. More

10,000 mile service Performed a 10,000 mile maintainence of my GMC 2018 Sierra 2500 HD. Also performed a quick or express detail job after the service and didn’t charge Performed a 10,000 mile maintainence of my GMC 2018 Sierra 2500 HD. Also performed a quick or express detail job after the service and didn’t charge me for the quick/express detail (a $22 value). More

my service appointment on January 26 2019 Took my Gmc Terrain to the dealer for the five month service for tire rotation, oil change and filter. Was advised to change the cabin filters nd had Took my Gmc Terrain to the dealer for the five month service for tire rotation, oil change and filter. Was advised to change the cabin filters nd had replaced. More