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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 02, 2019
Great service Quick oil change, great service, clean and inviting area to sit and wait in. Charging area for phone and can work or watch TV from the waiting area as Quick oil change, great service, clean and inviting area to sit and wait in. Charging area for phone and can work or watch TV from the waiting area as well More
by Kd3girl
Verified CustomerEmployees Worked With
David Gonzalez
April 02, 2019
Great service I was greeted by a very professional and courteous service staff from the time I was on the phone making the appointment to the time they finish the w I was greeted by a very professional and courteous service staff from the time I was on the phone making the appointment to the time they finish the work. More
by KHOSTE12
April 02, 2019
No communication Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they had to order parts never heard anything else till I called a week later and I was informed that the car had been done no one called to let us know More
by ROCKYDPHILLIPS
Employees Worked With
Sean Garrett
April 02, 2019
Awesome Service Experience! Recently, my wife and I took my 2016 Buick Envision in for a routine service. (oil change, tire rotation, and inspection. We arrived a little bit earl Recently, my wife and I took my 2016 Buick Envision in for a routine service. (oil change, tire rotation, and inspection. We arrived a little bit early for our service, but were taken right in. As usual, everything went well, and we were on the road in less than an hour. The waiting area is awesome with all the conveniences one could want. The premium snacks were excellent as we have come to expect. The service advisor kept us informed about our service, and was very professional and knowledgeable. At Jim Ellis, we have come to expect the best, and they deliver. More
by RBLUETT
Employees Worked With
David Blood
March 27, 2019
Not Happy I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental and I understand you want to provide the option to have transportation but it's a inconvenience for working people who have little flexibility in their schedules. If GMC wants to minimize issues then I suggest investing in better technology, parts or whatever it is to provide better quality vehicles, especially when GMC vehicles cost just as much as quality foreign brands. I will say the staff is always helpful in trying to accommodate customers and genuinely listen to your concerns. More
by BLACKCOFFEE11
Employees Worked With
Andrea, Tom Lyden
March 27, 2019
Service dept All service work that I was needing done was completed. Sean was my service rep and he did a great job as always. He kept me updated daily on what was All service work that I was needing done was completed. Sean was my service rep and he did a great job as always. He kept me updated daily on what was going on and when my truck would be done. It was there a little longer than expected but that's fine because all work was done. Thanks again to Sean for all his help and all service employees that worked on my truck. More
by KENBURGE
Employees Worked With
Sean Garrett
March 26, 2019
The Best It wasnt a long wait, very clean and very comfortable, the staff that attended me Great, i enjoyed and definitely im very pleased that i picked jim el It wasnt a long wait, very clean and very comfortable, the staff that attended me Great, i enjoyed and definitely im very pleased that i picked jim ellis More
by ESTALABOY
Employees Worked With
Tom Lyden
March 25, 2019
Needs Improvement Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to fi Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to find the problem you advised them of. Doubt they really even look. Sad that I bought my truck there but will not be back because I do not trust them. More
by CASPER02073
Employees Worked With
Tom Lyden
March 25, 2019
Very underwhelmed with this experience Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this visit More
by JULES22LANGLEY
Employees Worked With
Tom Lyden
March 25, 2019
Professional and knowledgeable. Clean service area! I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgea I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgeable and lets me know what is going on every step of the way. On this visit I was browsing the showroom and Fred Lovette took time to explain towing package options to me. Even though he was not going to make a sale to me he took the time to educate me. More
by BETHC9485
