Jim Ellis Buick GMC Mall of GA - Service Center

Horrible Experience Set up an appointment to have my trucks oil change. My wife went for me cause I had to work. She got there and from the time she got there to the time Set up an appointment to have my trucks oil change. My wife went for me cause I had to work. She got there and from the time she got there to the time she left, she was disrespected and talked to like a child. Before my wife even stepped foot there, I had told her what was needed. The guy who was helping her told her she didnt know what she was talking about and that he'd much rather talk to me. I called my wife, she put him on the phone and I told him, all I want is a simple oil change and that I had noticed the oil pressure just a little low, if he wouldn't mind making sure everything was tight and wasn't leaking. Next thing i know, apparently they've started ripping my truck apart and are charging me for things I DID NOT request and at the end of it all i was stuck with a $411 bill instead just a simple oil change and a visual look at to make sure it wasn't leaking. I'm very unhappy with the result of the appointment. More

Oil change I continue to receive prompt service on oil changes and tire rotations with friendly and efficient service writers. It's also helpful to have the veh I continue to receive prompt service on oil changes and tire rotations with friendly and efficient service writers. It's also helpful to have the vehicle inspected for any issues at the same time. More

Good service but takes too long When we were at the service center on Thursday, Sept. 5, 019. We called ahead and were told we didn't need an appointment as we were just getting an When we were at the service center on Thursday, Sept. 5, 019. We called ahead and were told we didn't need an appointment as we were just getting an air filter that was out of stock when we had our oil changed. When we got there we were told it would take a bit as there was someone ahead of us. We told them that was ok and the service man apologized for the long wait. It took them almost 3 hours to do our air filter. More

Great people and service. Thank you for the great customer service and keep me updated on the repair, concerns and issues with my vehicle. Good customer service is hard to find Thank you for the great customer service and keep me updated on the repair, concerns and issues with my vehicle. Good customer service is hard to find and that's why I come to Jim Ellis MOG. More

Service before our trip to Alaska! We are driving 4100 miles to Alaska next week and wanted to get and oil change as well as have them look over vehicle prior to our trip. The service a We are driving 4100 miles to Alaska next week and wanted to get and oil change as well as have them look over vehicle prior to our trip. The service advisor greeted me promptly and performed an oil change and 21 point inspection. Just having the piece of mine that a GM certified mechanic has blessed off on my vehicle eases my mine prior to this long trip. More

Repeated repairs Extremely nice. My Denali has been in for the same repairs many times hopefully this is the last. Tom has been helpful but they seemed to have problem Extremely nice. My Denali has been in for the same repairs many times hopefully this is the last. Tom has been helpful but they seemed to have problems figuring out the problem. More

Service Leo was the advisor that helped me and he was excellent. He was friendly and seems like my transmission is actually fixed this time. Thanks Leo! Leo was the advisor that helped me and he was excellent. He was friendly and seems like my transmission is actually fixed this time. Thanks Leo! More