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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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May 14, 2019
Service oil change Tried to charge $69 for an oil change which is rediculous. Tried to talk me into a cabin filter chande for $169 which was not needed!! Tried to charge $69 for an oil change which is rediculous. Tried to talk me into a cabin filter chande for $169 which was not needed!! More
by JIMPEPPER007
Verified CustomerEmployees Worked With
Do not remember the service reps name
May 13, 2019
Service Highly recommend . Best service department around. Reasonable prices and great customer service. Really appreciate how they pamper their customers and Highly recommend . Best service department around. Reasonable prices and great customer service. Really appreciate how they pamper their customers and autos. Nice to get a car wash each visit also! More
by VRD1135
Employees Worked With
I don’t know the name
May 13, 2019
Bad customer service Service was less than desirable from the the time I walked through the door. Paperwork not available, appt spot not found, being spoken to in a demean Service was less than desirable from the the time I walked through the door. Paperwork not available, appt spot not found, being spoken to in a demeaning tone. More
by Chevy7
Employees Worked With
Chad
May 13, 2019
SERVICE ADVISOR Bottomline: David Gonzalez was GREAT. He went the extra mile keeping me informed as to the progress of my warranty repair for my Buick Regal. Jim Ell Bottomline: David Gonzalez was GREAT. He went the extra mile keeping me informed as to the progress of my warranty repair for my Buick Regal. Jim Ellis Dealership---- you should train to David's standard of excellence. More
by ROBERTKELLY22
Employees Worked With
David Gonzalez
May 11, 2019
Great service once again Love this team. They always make sure I get IN and OUT of there in a hurry but they still provide top notch service. They also called me to remind me Love this team. They always make sure I get IN and OUT of there in a hurry but they still provide top notch service. They also called me to remind me of my upcoming appointment 2 days before. Excellent service indeed More
by CHARLESRAMSEUR
May 07, 2019
Best service We came in a with a transmission issue and found out by mistake our warranty was input incorrectly. The service department worked with finance and the We came in a with a transmission issue and found out by mistake our warranty was input incorrectly. The service department worked with finance and the GM to swiftly correct the error. A several days later we were back in our vehicle with a new transmission and warranty coverage. Truly a team effort by all. More
by M_MAYS24
Employees Worked With
Dee Hong, David Gonzalez, Sean Garrett
May 01, 2019
Coolant Flush Service was promptly done. Jim Ellis has a very nice waiting room. Service prices appear to be reasonable. I used a coupon to get $20 off the standard Service was promptly done. Jim Ellis has a very nice waiting room. Service prices appear to be reasonable. I used a coupon to get $20 off the standard pricing. Sales representative appears to be knowledgeable about standard routine services. More
by GARYLSTOWE
Employees Worked With
David Blood
May 01, 2019
Oil Change and Tire Rotation The service on my car was very quick and efficient. I dropped of my car the night before for a 7:45am appointment. I received a call from Chad around The service on my car was very quick and efficient. I dropped of my car the night before for a 7:45am appointment. I received a call from Chad around 8:00 am telling me that they have my car and they are starting to work on it. Chad called me a couple ours later to tell me the service was complete. I picked up the car and was in and out in 10 min. More
by KEVINWMILLER
Employees Worked With
Chad
April 30, 2019
New key replacing lost key I was very pleased with the speed of grinding a new key and programming a remote to replace my lost car keys. After very friendly service, I was on my I was very pleased with the speed of grinding a new key and programming a remote to replace my lost car keys. After very friendly service, I was on my way to finish errands. More
by PKWILLO
Employees Worked With
Jeff Ryberg, Tom Lyden
April 29, 2019
Excellent customer service and minimum waiting time! I will continue to bring my vehicle for its routine services and work with Tom Lyden in the service dept! T customer service and minimum waiting time! I will continue to bring my vehicle for its routine services and work with Tom Lyden in the service dept! Thanks! More
by DARRIUS_WILBORN
Employees Worked With
Tom Lyden
