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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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September 18, 2019
Recent Regular Service Recent regular service was explained in a clear manner, was efficient, professional and completed in a timely manner. A good value, too. Appointment Recent regular service was explained in a clear manner, was efficient, professional and completed in a timely manner. A good value, too. Appointment was started on time. More
by DBrunelle
Verified CustomerEmployees Worked With
Tate, Jeffries, Gardner
September 18, 2019
Always Excellent I have been patronizing JimEllis Buick at Mall if Georgia for several years and always have a great experience. The service advisors are courteous and I have been patronizing JimEllis Buick at Mall if Georgia for several years and always have a great experience. The service advisors are courteous and professional. This time Sean Garrett took care of my service needs and was outstanding. They fixed my problem and did not charge me an arm and a leg. Definitely will be back. More
by rbgoodjoin
Employees Worked With
Sean Garrett
September 17, 2019
Service desk people don’t have manners While the service on the vehicle was great the service desk person did not have manners. The person who took down my paperwork was not rude but did no While the service on the vehicle was great the service desk person did not have manners. The person who took down my paperwork was not rude but did not make me feel welcomed. However when I pick up my vehicle the next day he wasn’t there so another service person unwillingly took my paper work and basically throwing the papers in my face super rude and not pleased at all. I don’t remember there names but will not go back to that GMC. More
by XG1134
Employees Worked With
Chris Stout, Sean Garrett
September 17, 2019
Routine service I drive very little 14000 miles in 3 years so my envision still like new . I was disappointed I could not use coupon I was sent by Jim Elllis as was t I drive very little 14000 miles in 3 years so my envision still like new . I was disappointed I could not use coupon I was sent by Jim Elllis as was told my car needed synthetic oil. The post card said envision so not sure why I couldn’t use however my car was washed when they finished oil change and was a nice surprise. More
by RNC71055
Employees Worked With
David Gonzalez
September 16, 2019
Greeting upon drive in Good experience and would suggest greeting customers as they pull in to service area, otherwise attentive and personable. They covered all the bases n Good experience and would suggest greeting customers as they pull in to service area, otherwise attentive and personable. They covered all the bases needed and More
by KEVINTOLEDO
Employees Worked With
Tom Lyden
September 16, 2019
Service Oil Leak Everything went well except the car was in for service 4 days. I was offered a rental and declined. I just needed my car quicker. Everything went well except the car was in for service 4 days. I was offered a rental and declined. I just needed my car quicker. More
by MASSESA
Employees Worked With
David Gonzalez
September 15, 2019
Sierra Denali Oil & Filter Change with Tire Rotation The service staff quickly greeted me when I first arrived. Chris Stout and Tate Gardner ensured that I was completely satisfied with the service work. The service staff quickly greeted me when I first arrived. Chris Stout and Tate Gardner ensured that I was completely satisfied with the service work. Everything went well and I plan on returning for service in the future. More
by FECULVERN
September 14, 2019
New Tires and oil change Chris Stout and his service team were very professional and assured that my four tire installation and oil change were completed expeditiously. My Chris Stout and his service team were very professional and assured that my four tire installation and oil change were completed expeditiously. My Yukon’s maintenance will always be performed by Jim Ellis GMC MOG. More
by FECULVERN
September 12, 2019
Sierra AC David was great. Was spot on with the timeframe of repair, rented me a truck when I needed one. Called when he said he was going to. Great service! David was great. Was spot on with the timeframe of repair, rented me a truck when I needed one. Called when he said he was going to. Great service! Thanks! More
by jpfl28
Employees Worked With
David Gonzalez
September 10, 2019
Battery under warranty I was pleased that my battery was diagnosed as bad and still under warranty. It was replaced, with no charge for inspection or installation. Service a I was pleased that my battery was diagnosed as bad and still under warranty. It was replaced, with no charge for inspection or installation. Service advisor was very helpful and knowledgeable. More
by RICHARD4690
Employees Worked With
David Gonzalez
