Jim Ellis Buick GMC Mall of GA - Service Center

Quick, friendly and quality work They were able to get my vehicle in and out quickly. Were very professional and the price was reasonable. Would definitely recommend them and use them They were able to get my vehicle in and out quickly. Were very professional and the price was reasonable. Would definitely recommend them and use them again! More

Service was not Good. I will not return because I feel like it was not a good visit to this location because it was not up to GM Standards I will not return because I feel like it was not a good visit to this location because it was not up to GM Standards More

Awesome team The service is excellent. While waiting in their comfortable reception area, you are treated to complimentary snacks and warm/hot beverages. You are n The service is excellent. While waiting in their comfortable reception area, you are treated to complimentary snacks and warm/hot beverages. You are notified of your vehicle's progress and any recommendations as seen fit. I love the service team at Jim Ellis Buick GMC More

Predictable & Uneventful... EXACTLY how I like it. He's not much to look at (probably why there is no picture), but Sean is fast, efficient, a great communicator, and gets the job done right the first He's not much to look at (probably why there is no picture), but Sean is fast, efficient, a great communicator, and gets the job done right the first time. I've considered what I what do if I schedule service and Sean isn't there for the day, which is why I pack a tent, air mattress, and Mr. Fuzzy for longer waits. As long as it is utilized properly, I really like the Lyft ride service for longer appointments. More

Slow service dept. Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make a Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make an appointment for something as simple as an oil change it shouldn’t take that long. More

Thank you for a job well done Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehic Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehicle serviced the very next day. My service consultant, Carlos, as well as the technician who took care of my vehicle (running board installation) were amazing. Will definitely be making this my dealership of choice for my service needs!! More

Amazing Dealer All-Around Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their upfront pricing and no hidden dealer fees. I got so much more than a new car. I found a place that treats my fairly, quickly and with purpose. From sales to service, it has been the most enjoyable process. My hat goes off to Jasmine in finance. She has continued to go above and beyond during this process, from paperwork, to adding extras, to refinancing to communication. She has been outstanding as was Alan, my salesman. I literally can't wait to buy my next new vehicle and continue being a Jim Ellis customer for life. More

Pleasant The service tech was friendly, courteous and informative as far as wait time. I came for a recall item, however the tech didn't know what the purpos The service tech was friendly, courteous and informative as far as wait time. I came for a recall item, however the tech didn't know what the purpose of the recall was and how it was to improve my driving experience. More

Oil change and tire rotation I would have given 5 stars, however it took a long time for the oil change and tire rotation service...about two hours. On the flip side, however, my I would have given 5 stars, however it took a long time for the oil change and tire rotation service...about two hours. On the flip side, however, my truck was washed and vacuumed. More