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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,108 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 29, 2019
Excellent customer service and minimum waiting time! I will continue to bring my vehicle for its routine services and work with Tom Lyden in the service dept! T customer service and minimum waiting time! I will continue to bring my vehicle for its routine services and work with Tom Lyden in the service dept! Thanks! More
by DARRIUS_WILBORN
Verified CustomerEmployees Worked With
Tom Lyden
April 29, 2019
1st rate service This was my second time visiting MOG GMC. I arrived early than scheduled, yet the staff was able to accommodate/check-in my vehicle. The staff was top This was my second time visiting MOG GMC. I arrived early than scheduled, yet the staff was able to accommodate/check-in my vehicle. The staff was top notch with every aspect of my interaction. MOG GMC will will definitely be my dealer of choice going fwd..... T. Parks More
by TPARKS985
Employees Worked With
Tom Lyden
April 23, 2019
Denali service We brought out truck in because the dashboard displayed "service driver assist system". Tom greeted us when we arrived and kept us posted during the We brought out truck in because the dashboard displayed "service driver assist system". Tom greeted us when we arrived and kept us posted during the day and we had our truck by 2pm. We received awesome service from Tom. More
by MLOVIEDO
Employees Worked With
Tom Lyden
April 23, 2019
Timely service, good communication Sean got my truck in and out and ready to go with in an hour. Quick service and I appreciated the truck wash.. We did discuss the ongoing problem tha Sean got my truck in and out and ready to go with in an hour. Quick service and I appreciated the truck wash.. We did discuss the ongoing problem that has been present since the purchase of the truck with the surging and hard shift of the transmission and will get with Sean, As he confirmed that GM had come out with a software update and a new Fluid for the Trans. More
by ARNOLD.KEVIN442
Employees Worked With
Sean Garrett
April 23, 2019
Everyone was very nice Service was a pleasure to deal with. David Blood listened to all my needs at the time of visit. He kept me updated. Thanks for all your help. Service was a pleasure to deal with. David Blood listened to all my needs at the time of visit. He kept me updated. Thanks for all your help. More
by RICHARD.DURNELL
Employees Worked With
David Blood
April 23, 2019
Professionalism From the time I drove into the service bay till the time I drove away, total professionalism from EVERYONE. Appearance, cleanliness, competent, knowle From the time I drove into the service bay till the time I drove away, total professionalism from EVERYONE. Appearance, cleanliness, competent, knowledgable, professional, caring. Thank you. More
by Teckson1
Employees Worked With
Chad
April 23, 2019
Jim Ellis saved our vacation!!!! Morning of 8 hour road trip to beach ...AC stops blowing cold air. No bueno headed to 90 degree+ temps w/ toddler. 1 AAA and 2 dealers later...enter t Morning of 8 hour road trip to beach ...AC stops blowing cold air. No bueno headed to 90 degree+ temps w/ toddler. 1 AAA and 2 dealers later...enter the amazing team at JE MoG. From the young lady who answered the phone to David & Sean in service everyone bent over backwards and had us on the way in a few hours. More
by joshuacarruth
Employees Worked With
Didn't see name of who answered phone...at least couldn’t recall. , David Gonzalez, Sean Garrett
April 22, 2019
Set a same day appointment - got there at 3:00 out by 4:00 Same day call in to have my Chevy that was over due for oil change - Service gentleman was able to get me in and out in an hour as promised and hit o Same day call in to have my Chevy that was over due for oil change - Service gentleman was able to get me in and out in an hour as promised and hit on the other items the car might need in a professional manor. More
by ERIC.CROSS
Employees Worked With
Tom Lyden
April 22, 2019
Car service I have been pleased with the service at Jim Ellis and prefer to take my car there. My rating of 3 stars is mostly for the pushing of other services. I have been pleased with the service at Jim Ellis and prefer to take my car there. My rating of 3 stars is mostly for the pushing of other services. I would only recommend the service center to a person that I know would not mind the hard sale of other services. More
by MKEELING
Employees Worked With
Tom Lyden
April 22, 2019
45,000 maintenance Sean was my service tech. He was very helpful. Looked up information, price checked the services, made sure I got the appropriate discounts bc of my w Sean was my service tech. He was very helpful. Looked up information, price checked the services, made sure I got the appropriate discounts bc of my warranty. Checked in with me to let me know how my truck was doing. He did an excellent job. I was also very satisfied to see they had washed the outside of my truck upon completion of the service. Very satisfied with this visit. It took less time than expected. More
by EMILY.LELUTIU
Employees Worked With
Sean Garrett
