Jim Ellis Buick GMC Mall of GA - Service Center

replace left rear shock My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my p My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my previous visit on June 19, my Service Advisor David Gonzalez was friendly and helpful. More

Great service As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. More

Great Customer Service It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellen It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellent job. This was a very positive experience. More

Thorough and personnable Tom greeted me as soon as the doors opened at 730. Explained the entire process since this was my first vusit to the service dept. Took the time to sh Tom greeted me as soon as the doors opened at 730. Explained the entire process since this was my first vusit to the service dept. Took the time to show me a few tips with the truck computer system. I look forward to my next visit for sercice. Jim More

Yukon’s AC System repaired in a timely manner The Yukon’s AC System stopped cooling on Sunday evening. An email message to Ron Gay and subsequent messages with Rebecca Tipton and Chris Stout is al The Yukon’s AC System stopped cooling on Sunday evening. An email message to Ron Gay and subsequent messages with Rebecca Tipton and Chris Stout is all I needed for my wife to drop of the car on Monday afternoon. The Yukon was repaired and ready for pickup the next day. My wife is happy to have cool car once again. This experience was awesome. More

Great service as usual The service department did an outstanding job getting my car ready for another trip. David also provided me with a sheet of things that need to be a The service department did an outstanding job getting my car ready for another trip. David also provided me with a sheet of things that need to be addressed as I approach 100,000 miles . He also was able to provide me with another key & key fob to replace the one I have misplaced. More

Scheduled service at Jim Ellis Buick Service Advisor David Gonzales at Jim Ellis Buick GMC Mall of Georgia handled the scheduled service on my 2015 GMC Terrain very well. A part had to b Service Advisor David Gonzales at Jim Ellis Buick GMC Mall of Georgia handled the scheduled service on my 2015 GMC Terrain very well. A part had to be ordered. It arrived in a timely manner and Andrea kindly and promptly scheduled a follow-up visit to install the part. More

Question Never Answer This was my first service since buying my vehicle. It was just an oil change and tire rotation but I did have one question that the service person co This was my first service since buying my vehicle. It was just an oil change and tire rotation but I did have one question that the service person couldn't answer but said he'd find out. He never did and I forgot to ask when I picked up my car. More

Simple oil change Y’all can’t preform the right way a simple oil change so I don’t know how people can trust you with other more complicated problems Y’all can’t preform the right way a simple oil change so I don’t know how people can trust you with other more complicated problems More

The wheels that were repaired Do Not Match the other wheels. We recently brought the Acadia in to take advantage of the Allstate premium coverage plan that was sold to us at the time of purchase. We made a road We recently brought the Acadia in to take advantage of the Allstate premium coverage plan that was sold to us at the time of purchase. We made a road hazard claim due to the fact that the two passenger side tires / wheels were damaged during a road hazard event. The wheels actually needed to be replaced, but according to the service person working the ticket...Allstate insisted on repairing the wheels. Now we have to gray wheels and two black/chrome wheels from the factory. The service department put the two repaired wheels back in the same position as they were when the vehicle came into the service department...despite it being common and recommended practice to put the two NEW tires on the rear of the car. I am sure this was done to keep separation between the two repaired wheels and the two original wheels. I suppose in hopes of us not noticing the issue until the next tire rotation. Had they been in close proximity of the other wheels...anyone would be able to see the difference. In addition...since the incident destroyed the front passenger tire...the Acadia came into the shop with the spare installed and the damaged wheel / tire in the trunk. One would think that part of the service would be to stow the spare back in its proper storage position...but, that apparently falls into the 'not my job' category with this project. So...when we picked the car up...I ended up securing the spare back into the storage myself. Not a big deal...but, c'mon...that should be common sense. We are very unsatisfied at this point. Most of the time Jim Ellis' dealerships are friendly and go far and above what is normal in order to satisfy the customer. This is the first time that it seemed from the moment I contacted them about this issue / incident they didn't want to engage except on the surface level. I also get the fact that the warranty is a third party...but, since the dealer is an outlet for them...they should have some responsibility with making a satisfied customer. This time...it just seemed they wanted us to go away. More