Jim Ellis Buick GMC Mall of GA - Service Center

Exceed expectations. I was kept in the loop at all times! Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable a Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable and kept me in the loop. The technician, David, informed me of what he diagnosed. The service team made my visit simple. More

First timer Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once we got it, the process was smooth for the most part. More

Park my vehicle unlocked an unattended at the end of the ser The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally from Tom Lyden at the end of my second visit. What this review is about is , Truth and Security!!!! Telling a customer one hour and fifteen minutes to complete a oil change is okay, but at two hours and twenty minutes the customer goes looking for their vehicle only to find it at THE FAR END OF THE CUSTOMER SERVICE DRIVE UNLOCKED AND UNATTENDED AND WITH A COLD ENGINE .... EXTREME AND THE PAPERWORK OH YES THE PAPER TRAIL THE OIL CHANGE DONE @ ONE HOUR TEN MINUTES YES 01:10 . Dealerships vehicle's have door locks,keys and alarm clicker's just maybe when left unattended you should use these tools after all they are standard equipment pretty much just ask your local law enforcement agency lock it or loose it maybe. Update, yes the dealership can reach out to me as too not sharing my comments with the staff PLEASE SHARE THEM MAYBE USE AS A TRAINING TOOL AS I'M NOT MAD OR ANGRY JUST DISAPPOINTED AND WOULDN'T SAY ANYTHING ABOVE UNLESS I WOULD SAY IT IN PERSON CALL ME AND I'LL BE THERE. ANY ONE READING THIS NEEDS TOO AND MUST REMEMBER THIS IS ONE PERSONS VIEW ON TRUTH AND SECURITY , NOTHING AGAINST ANYONE OR THE DEALERSHIP JUST FACTS. More

July 1st visit This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional and listens to the customer. More

Timely service Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and ser Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and service staff. More

Even with an appointment the wait for oil change is too long Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. More

Honest and efficient The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your ca The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your car may need. They found the issue with my AC system and couldn't get the part until later in the day. They offered to assist with a ride home even though I didn't need it, I had a ride. David Blood called later that afternoon to tell me the car was ready earlier than expected. Picked up the car the next day good as new. Will definitely bring my Buick Enclave back to Jim Ellis. More

Great Service Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas More

Chris S. was very reliable! My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from start to finish! More

Professional Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. More