Jim Ellis Buick GMC Mall of GA - Service Center

Service Experience My service advisor, Tom Lyden, was helpful and professional! He kept me well informed of progress and provided regular estimates for completion of w My service advisor, Tom Lyden, was helpful and professional! He kept me well informed of progress and provided regular estimates for completion of work. I missed his call several times, he left a VM, and he answered immediately when I returned his call. I appreciate his level of commitment and would definitely recommend Jim Ellis based on this experience! More

Could not have been better. Over the top. I called one day and had an appointment the next morning. I was met professionally by David Gonzalez. He remembered me from a previous visit, he arr I called one day and had an appointment the next morning. I was met professionally by David Gonzalez. He remembered me from a previous visit, he arranged a rental car, he called to let me know when my car was ready, he carefully explained what was done and why, he even had the car run through the car wash and waiting for me when I arrived. The dealership was pristine, the waiting room comfortable, even the coffee was good. I can't think of anything they did that they could have been done better. One other note, I purchased my car out of state not from Jim Ellis, but I felt like a part of their family. More

Great service provider I really trust my service provider, David Gonzalez! He takes great care of me and knows my car’s history. He gets me in and out as quickly as possible I really trust my service provider, David Gonzalez! He takes great care of me and knows my car’s history. He gets me in and out as quickly as possible. More

great service This place does a great job at making sure servicing your car is as stress free as possible. I use to hate going to get my car serviced in the past wi This place does a great job at making sure servicing your car is as stress free as possible. I use to hate going to get my car serviced in the past with other vehicles because I felt like I was being advised to do things to my car that I didn't have the money for but if I didn't do it then it wouldn't run. I don't get this from Jim Eliis. Even when they recommend other things it's not a do or die type of pitch so I don't feel overwhelmed or strongly persuaded for things. The customer service has always been great and no matter what service advisor I have gotten, they were professional and polite. It just makes the experience a good one overall and more apt to recommend this place and use for future business. More

Routine Service Our Lacrosse needed a routine oil change and tire rotation. I made an appointment. When I arrived I was told there were several cars ahead of me eve Our Lacrosse needed a routine oil change and tire rotation. I made an appointment. When I arrived I was told there were several cars ahead of me even though my appointment was at 8:30 AM. It took about an hour to an hour and a half for the work to be completed. Otherwise there were no problems or issues with the service. The service at this dealership has always been good and competent. More

Absolutely best way to maintain professional grade vehicle Tate was extremely professional and the maintenance team did a fantastic job. Vehicle needed some very specific TLC performed to it. The service team Tate was extremely professional and the maintenance team did a fantastic job. Vehicle needed some very specific TLC performed to it. The service team was extremely knowledgeable and efficient in their work. Technicians' skills and efficiency were off the chart perfect. Highly recommend working with them to maintain the performance of any GMC vehicle. More

Poor Service I made an appointment for a simple oil change and tire rotation for 9am. I received 3 emails, 1 text, and 1 phone call reminding me of my appointment. I made an appointment for a simple oil change and tire rotation for 9am. I received 3 emails, 1 text, and 1 phone call reminding me of my appointment. Why is this necessary? I arrived at 9am. Over 2 hours later my truck was ‘ready’. When I first checked in, I saw a small ad at the desk for certain car washes, so I chose the ‘quick wash’. I learned from the service advisor and the service department manager that it takes the Jim Ellis service department over 2 hours to change oil, rotate tires, and perform a ‘quick wash’. This type of service is unacceptable. I More

3 visits in 3 weeks to fix air conditioner Service manager said it was technician malfunction, another way to say technician didn t know what he was doing Car was vibrating and shaking badly a Service manager said it was technician malfunction, another way to say technician didn t know what he was doing Car was vibrating and shaking badly at speeds of 65 to 80 miles an hour. Problem was not diganosed or fixed It took 2 hours locally at Toccoa Chevolet to find the problem EXTREMELY DISAPPOINTED IN YOUR SERVICE I COULD GO ON I LIVE 70 MILES AWAY .HAD TO MAKE THE ROUND TRIP 4 TIMES .ONLY POSITIVE NOTE WAS THE COURTEOUS TREATMENT BY SERVICE MANAGER CHRIS More

have recall work completed, oil and filter change service, service appointment on scheduled time, service adviser friendly and professional, work completed within reasonable time. Tom was a pleasure to work wi service appointment on scheduled time, service adviser friendly and professional, work completed within reasonable time. Tom was a pleasure to work with and kept me informed as to progress of service requested. More

Great service I took my vehicle in for service and the work was completed in a timely manner with no issues or delays. They are really efficient I took my vehicle in for service and the work was completed in a timely manner with no issues or delays. They are really efficient More