Jim Ellis Buick GMC Mall of GA - Service Center

Efficiently resolved the issue Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my acce Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my accessory purchase and installation. More

Two recalls, my time Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was custom Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was customer 54643289. Chad left Kind of concerned of being in limbo since my service advisor left More

Enclave Service Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and was seen at 9:00. I realize some things are out of our control when we serve the public, but as someone who worked many years in public service all efforts should be made to make sure appointments are met! That being said we have used this dealership for many years before it was Jim Ellis and will probably continue to do so. Sean was extremely helpful and called with two issues found during the visit. Will take Enclave back in two days to finish repairs. More

Overcharged I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we ret I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we returned home. I researched the design problems with the AC hose and explained that the other parts were exchanged elsewhere. After charging me an excessive amount for “double checking the work that was already done”, they finally found the leak in the hose ( which I told them was likely the problem). Again, I believe that I was intentionally overcharged because I brought it elsewhere and feel completely taken advantage of. More

Sean is awesome at Jim Ellis Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. More

Satisfaction Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how l Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how long it would take for the necessary repairs. I was satisfied with the service and work done on my car. More

Oil change and tire rotation Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting More

Great! I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact wi I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact with was friendly and helpful. More

Long wait Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting room commented on how long their vehicles were taking. More

Wait, Wait on Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the wors Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the worst visit I’ve had. I’m tempted to take my vehicle back to Chamblee where I purchased it to get service from now on. I am hesitant but sure that my ethnicity played a role More