Jim Ellis Buick GMC Mall of GA - Service Center

Great service Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done o Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done on time. More

True Customer Service I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call o I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call on Wednesday morning and asked to reschedule the appt for that day. They found an opening and put me in at 1:00. After taking my dogs to the vet to be boarded, I was literally running 30 min late! I called and they were able to accommodate my time issues and pushes the appt back 30 minutes. After dropping the vehicle off, I had to leave and go to the bank and go home to pack. What did Jim Ellis do? They called me a Lyft driver and ran my errands and took me home so I could pack. I can’t thank them enough! I’m now in Illinois with family, celebrating the life our dear family member. Thank you, Leo! You worked well for me and my family!! More

Great experience I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. More

2018 GMC Terrain Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollar Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollars. Charged 20 for shop stuff which made no sense. Felt like I was being over charged which I was. Last time in and I won't recommend my friends. More

Exceptional customer service. I came in for a recall on my GMC Sierra, was greeted by friendly Service Advisor who explained everything that needed to be done on my truck. Work was I came in for a recall on my GMC Sierra, was greeted by friendly Service Advisor who explained everything that needed to be done on my truck. Work was performed properly and on time. More

Great customer service always! I always have a great experience with service at Jim Ellis Mall of Georgia. My service advisor was Ed Barnes and he was super helpful! My truck was re I always have a great experience with service at Jim Ellis Mall of Georgia. My service advisor was Ed Barnes and he was super helpful! My truck was ready to go in the time quoted to me at drop off. More

Quick and easy service I made my appt and dropped off my car the evening before. They got to my car before my service time and had all the required work done in short order. I made my appt and dropped off my car the evening before. They got to my car before my service time and had all the required work done in short order. More

Truck Repairs Very good. I was informed on the repairs being done and the time line of how long the repairs would take. My repair required an extra day to get some Very good. I was informed on the repairs being done and the time line of how long the repairs would take. My repair required an extra day to get some parts and the service department was more than willing to get me a car to use on my down time. More

Great service Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer supp Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer support. I will come back again More

Very disappointed. I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers try to do this to a customer. They said I needed a new battery. I just bought a battery in May. They had a list of about $5000 worth of things that could be done to my car. Took the list to my mechanic and he laughed. More