Jim Ellis Buick GMC Mall of GA - Service Center

Routine oil change and tire rotation I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating wit I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating with tv and snacks plus a computer hookup and free WiFi. They could however off sodas and juice ( pay machine). Water, coffee, tea and cocoa is available complimentary which is great. A pay machine would be an added convenience. More

Expected way more from a GMC delership, subpar service. I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and fr I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and friendly. Needed a second oil change and tire rotation on my 2018 GMC Sierra SLT, dropped car off and when came back noticed that wheels had not been rotated. I had scrapped my rear passenger wheel about 4 days ago and it was still on the same spot. Had to bring it to service tech attention and had to wait longer to get into my truck. I must confess to this day I'm uneasy every time I start my Sierra I thing the dealership did not change the oil and I'm ridding on old oil. I hope that's not the case. More

Recall repair The dealership did the recall repair and then tried selling me on other services that they said I needed but in reality had just had done. The dealership did the recall repair and then tried selling me on other services that they said I needed but in reality had just had done. More

Great Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I c Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I came in contact with said hello! More

Service center clean & organized for convenient in and out. Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me to my car & invited me back for my next service. More

Excepcional Service They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recomme They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recommend them! More

Awesome Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off si Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off site! More

Oil change I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact t I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact that I specifically requested that you not. Also don't know why it takes 1 hours and 20 minutes for the service. More

What did I really pay for? Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow servic Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow service. On the invoice it also states the truck received a multi point inspection. Day after these services were completed the low washer fluid notification came on. Guess the tech did not check that and makes me wonder what else he didn't check. I looked in my owners Manual, pages 418-420 and at the mileage of 13,000 and nowhere does it state I needed to have anything done except oil & wiper blades change. Why was I sold on these extra filter / misc service add ons? I feel like I've been taken advantage of and will contest the charges of $330.67 with my financial institution. More

Envision Service Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. More