Jim Ellis Buick GMC Mall of GA - Service Center

Wheel alignment Everything was very professional and the guy was super nice and it didn’t take very long to complete my service. Sean was absolutely awesome Everything was very professional and the guy was super nice and it didn’t take very long to complete my service. Sean was absolutely awesome More

Great service center I was greeted outside, and escorted into the service center. My service advisor was knowledgeable and friendly, and made recommendations for service I was greeted outside, and escorted into the service center. My service advisor was knowledgeable and friendly, and made recommendations for service without being pushy. He gave me a quick tour of the facility after providing me with a service estimate. Our wait was as expected, and the kids’ play area and complimentary snacks were both nice. When my service was complete, my advisor walked me through recommendations for future service. He walked me to my vehicle and wished me a good weekend. More

Always Consistent I have been bringing my car to Jim Ellis since I moved to North Atlanta five years ago. I am always treated with dignity and respect, as is my Buick. I have been bringing my car to Jim Ellis since I moved to North Atlanta five years ago. I am always treated with dignity and respect, as is my Buick. Never a doubt where I will go for service. More

great customer service Sean took time to explain everything to me .He was awesome. I have been going to this dealer since 2012 and they always take great care of my car. Sean took time to explain everything to me .He was awesome. I have been going to this dealer since 2012 and they always take great care of my car. More

Repair job well done! Ordering of required parts and replacement on my Acadia were both fast and cleanly done. Time required was reasonable and I received their usual top n Ordering of required parts and replacement on my Acadia were both fast and cleanly done. Time required was reasonable and I received their usual top notch treatment. This dealership is both appreciated and respected for their quality of service and treatment of customers! Thank you to a Quality team! More

Unexpected needed repairs I called on a Wednesday at around 9:30 and said I was coming in 10 minutes as I was having issues with a tire leak. Tom Lyden, my service advisor was I called on a Wednesday at around 9:30 and said I was coming in 10 minutes as I was having issues with a tire leak. Tom Lyden, my service advisor was there waiting for me when I pulled into the service area. He was so helpful and made sure to contact me at every turn of the experience and were there turns. He took care of everything, and made sure my warranty coverage was accessed whenever applicable. I felt secure in his advise and was very pleased to have such great folks that I could trust to take care of my "Baby" More

Camera out on GMC Terrain The took my car in, showed me the comfortable waiting room and did a diagnostic on the car and found that it needed a part that was on back order.They The took my car in, showed me the comfortable waiting room and did a diagnostic on the car and found that it needed a part that was on back order.They kept me informed and we will schedule another appointment when the part arrives. I look forward to my return. More

Service Leo in Service was very courteous and professional. He kept me updated frequently regarding my service and explained what services were being done or Leo in Service was very courteous and professional. He kept me updated frequently regarding my service and explained what services were being done or any recommended service if needed. Very pleasant More

Excellent Service Easy to get a service appointment Nice welcome atmosphere Good advise on parts to be replaced. Service made within a reasonable time. Labor cost a Easy to get a service appointment Nice welcome atmosphere Good advise on parts to be replaced. Service made within a reasonable time. Labor cost a little expensive !! More

Exceptional Service !! Called Sean Garrett my Service Advisor with no notice for my 10,000 mile service on my 2019 Denali. Sean said bring it on in today and we will take ca Called Sean Garrett my Service Advisor with no notice for my 10,000 mile service on my 2019 Denali. Sean said bring it on in today and we will take care of it. I dropped it off around 9AM and it was ready to pick up right after lunch. Exceptional Service from Sean. Give this man a raise... More