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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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September 06, 2019
Great people and service. Thank you for the great customer service and keep me updated on the repair, concerns and issues with my vehicle. Good customer service is hard to find Thank you for the great customer service and keep me updated on the repair, concerns and issues with my vehicle. Good customer service is hard to find and that's why I come to Jim Ellis MOG. More
by TERRYLAND8
Verified CustomerEmployees Worked With
David Gonzalez
September 06, 2019
Service before our trip to Alaska! We are driving 4100 miles to Alaska next week and wanted to get and oil change as well as have them look over vehicle prior to our trip. The service a We are driving 4100 miles to Alaska next week and wanted to get and oil change as well as have them look over vehicle prior to our trip. The service advisor greeted me promptly and performed an oil change and 21 point inspection. Just having the piece of mine that a GM certified mechanic has blessed off on my vehicle eases my mine prior to this long trip. More
by Jofly98
Employees Worked With
Not sure the guys name, but he sat at the last service desk on the right.
September 03, 2019
Repeated repairs Extremely nice. My Denali has been in for the same repairs many times hopefully this is the last. Tom has been helpful but they seemed to have problem Extremely nice. My Denali has been in for the same repairs many times hopefully this is the last. Tom has been helpful but they seemed to have problems figuring out the problem. More
by EDWARD.FOWLER
Employees Worked With
Tom Lyden
September 01, 2019
Service Leo was the advisor that helped me and he was excellent. He was friendly and seems like my transmission is actually fixed this time. Thanks Leo! Leo was the advisor that helped me and he was excellent. He was friendly and seems like my transmission is actually fixed this time. Thanks Leo! More
by ADANKO
Employees Worked With
Leo
August 29, 2019
Oil change Tried to call several times to make an appointment to have my oil changed. Noone answered the phone.. Decided to just go to dealership. Took over 2 Tried to call several times to make an appointment to have my oil changed. Noone answered the phone.. Decided to just go to dealership. Took over 2 hours for an oil change. My settings on my car were changed. Every time I open my door, the car dings which it never did before. I understand that the seat needs to be moved back but it was not only moved back, the recline on it and also the height of it was moved. It took me forever to get the seat in the right position. My radio was changed to XM radio also . I dont know that I will come back for any type of service. Extremely annoyed More
by LGODUTO
Employees Worked With
David Gonzalez
August 28, 2019
courteous and professional We truly are Blessed to be associated with such a wonderful place of business and are looking forward to our next purchase. Our new car purchase was We truly are Blessed to be associated with such a wonderful place of business and are looking forward to our next purchase. Our new car purchase was amazing ! More
by goldiedusty00
August 26, 2019
Service with a smile! Great customer service! I had no appointment and was treated like a valued customer. David is very knowledgeable and polite. Fast service too! Shu Great customer service! I had no appointment and was treated like a valued customer. David is very knowledgeable and polite. Fast service too! Shuttled me to the Mall and back! More
by CYNTHIAM2003
Employees Worked With
David Gonzalez
August 26, 2019
Routine preventative maintenance Work was quick and complete.Dealership was clean and pleasant. David Gonzalaz was very helpful. I walked the lot while waiting for my car to be servic Work was quick and complete.Dealership was clean and pleasant. David Gonzalaz was very helpful. I walked the lot while waiting for my car to be serviced, and was disappointed to find very few new Buicks. Most cars/trucks were GMC's and other brand trade-ins. Where are the Buicks? More
by jbyers
Employees Worked With
David Gonzalez
August 24, 2019
Not our most pleasant experience at Jim Ellis GMC. We've had this vehicle serviced at Jim Ellis since we drove it out of there when it was new. Unfortunately, this experience not up to our expectation We've had this vehicle serviced at Jim Ellis since we drove it out of there when it was new. Unfortunately, this experience not up to our expectations. Despite having a scheduled appointment, the time it took for routine servicing was much too long. Additionally, we specifically noted that tire rotation not required nor requested since we would be having new tires installed with the next couple of days. The tires were rotated any way - that was returned as a credit but the time still lost only to be repeated 48 hours later. I didn't have the option to answer "why" we don't recommend, but we will return based on past experience and overlooking this "slip". More
by THEHARMS
Employees Worked With
Tate was actually the represented but his name not listed as a choice - we scheduled appointment with David. Follow-up appointment for tire installation also not up to our expectations., David Gonzalez
August 21, 2019
Good service dept Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if needed they will provide a rental through Enterprise which is just across the street. More
by TONYJLOP
Employees Worked With
Other Employees :
David Gonzalez, Joe Hecht, Sean Garrett
