Jim Ellis Buick GMC Mall of GA - Service Center

Routine service I drive very little 14000 miles in 3 years so my envision still like new . I was disappointed I could not use coupon I was sent by Jim Elllis as was t I drive very little 14000 miles in 3 years so my envision still like new . I was disappointed I could not use coupon I was sent by Jim Elllis as was told my car needed synthetic oil. The post card said envision so not sure why I couldn’t use however my car was washed when they finished oil change and was a nice surprise. More

Greeting upon drive in Good experience and would suggest greeting customers as they pull in to service area, otherwise attentive and personable. They covered all the bases n Good experience and would suggest greeting customers as they pull in to service area, otherwise attentive and personable. They covered all the bases needed and More

Service Oil Leak Everything went well except the car was in for service 4 days. I was offered a rental and declined. I just needed my car quicker. Everything went well except the car was in for service 4 days. I was offered a rental and declined. I just needed my car quicker. More

Sierra Denali Oil & Filter Change with Tire Rotation The service staff quickly greeted me when I first arrived. Chris Stout and Tate Gardner ensured that I was completely satisfied with the service work. The service staff quickly greeted me when I first arrived. Chris Stout and Tate Gardner ensured that I was completely satisfied with the service work. Everything went well and I plan on returning for service in the future. More

New Tires and oil change Chris Stout and his service team were very professional and assured that my four tire installation and oil change were completed expeditiously. My Chris Stout and his service team were very professional and assured that my four tire installation and oil change were completed expeditiously. My Yukon’s maintenance will always be performed by Jim Ellis GMC MOG. More

Sierra AC David was great. Was spot on with the timeframe of repair, rented me a truck when I needed one. Called when he said he was going to. Great service! David was great. Was spot on with the timeframe of repair, rented me a truck when I needed one. Called when he said he was going to. Great service! Thanks! More

Battery under warranty I was pleased that my battery was diagnosed as bad and still under warranty. It was replaced, with no charge for inspection or installation. Service a I was pleased that my battery was diagnosed as bad and still under warranty. It was replaced, with no charge for inspection or installation. Service advisor was very helpful and knowledgeable. More

Horrible Experience Set up an appointment to have my trucks oil change. My wife went for me cause I had to work. She got there and from the time she got there to the time Set up an appointment to have my trucks oil change. My wife went for me cause I had to work. She got there and from the time she got there to the time she left, she was disrespected and talked to like a child. Before my wife even stepped foot there, I had told her what was needed. The guy who was helping her told her she didnt know what she was talking about and that he'd much rather talk to me. I called my wife, she put him on the phone and I told him, all I want is a simple oil change and that I had noticed the oil pressure just a little low, if he wouldn't mind making sure everything was tight and wasn't leaking. Next thing i know, apparently they've started ripping my truck apart and are charging me for things I DID NOT request and at the end of it all i was stuck with a $411 bill instead just a simple oil change and a visual look at to make sure it wasn't leaking. I'm very unhappy with the result of the appointment. More

Oil change I continue to receive prompt service on oil changes and tire rotations with friendly and efficient service writers. It's also helpful to have the veh I continue to receive prompt service on oil changes and tire rotations with friendly and efficient service writers. It's also helpful to have the vehicle inspected for any issues at the same time. More

Good service but takes too long When we were at the service center on Thursday, Sept. 5, 019. We called ahead and were told we didn't need an appointment as we were just getting an When we were at the service center on Thursday, Sept. 5, 019. We called ahead and were told we didn't need an appointment as we were just getting an air filter that was out of stock when we had our oil changed. When we got there we were told it would take a bit as there was someone ahead of us. We told them that was ok and the service man apologized for the long wait. It took them almost 3 hours to do our air filter. More