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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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October 04, 2019
Predictable & Uneventful... EXACTLY how I like it. He's not much to look at (probably why there is no picture), but Sean is fast, efficient, a great communicator, and gets the job done right the first He's not much to look at (probably why there is no picture), but Sean is fast, efficient, a great communicator, and gets the job done right the first time. I've considered what I what do if I schedule service and Sean isn't there for the day, which is why I pack a tent, air mattress, and Mr. Fuzzy for longer waits. As long as it is utilized properly, I really like the Lyft ride service for longer appointments. More
by Jeremy B
Verified CustomerEmployees Worked With
Sean Garrett
October 04, 2019
Slow service dept. Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make a Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make an appointment for something as simple as an oil change it shouldn’t take that long. More
by HMURRAY0902
September 26, 2019
Thank you for a job well done Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehic Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehicle serviced the very next day. My service consultant, Carlos, as well as the technician who took care of my vehicle (running board installation) were amazing. Will definitely be making this my dealership of choice for my service needs!! More
by VHUNTER1
Employees Worked With
Carlos
September 20, 2019
Amazing Dealer All-Around Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their upfront pricing and no hidden dealer fees. I got so much more than a new car. I found a place that treats my fairly, quickly and with purpose. From sales to service, it has been the most enjoyable process. My hat goes off to Jasmine in finance. She has continued to go above and beyond during this process, from paperwork, to adding extras, to refinancing to communication. She has been outstanding as was Alan, my salesman. I literally can't wait to buy my next new vehicle and continue being a Jim Ellis customer for life. More
by LBOEST
September 20, 2019
Poor process with Fidelity Warrenty plan We have 2016 Arcadia with 35000 miles. We are 3 years 6 months in. Recent repair - 1. Brake noise issue inside vehicle 2. rear driver side window We have 2016 Arcadia with 35000 miles. We are 3 years 6 months in. Recent repair - 1. Brake noise issue inside vehicle 2. rear driver side window not working. 3. Back hatch noise issue 4. Back wiper blade broken We had appointment for 8:30am on Tuesday. After 3 hours, tech reviewed service needed. But work not started until Friday morning due to waiting approval from Fidelity. During waiting period, we added oil change and tire rotation to be done. All work completed on Saturday at approx. 12pm. The time just to get approval for work to start was not expected. I complained and was given opportunity to talk with Fidelity. We purchase car new from you, purchase extended service from you and all service done by you. Three days waiting before any work started is poor service. Other issue 1. After tire rotation, tire pressure was not checked. All tire were at 31 or 32lbs. 2. During repair to hatch one of panels was cracked. I notified service tech and part was ordered. I believe that all staff involved were trying to help. But if you sell the Fidelity plan, you should be accountable to the process. Poor grade with your process. Douglas Serdina More
by DSERDINIA
Employees Worked With
Chris Stout
September 18, 2019
Pleasant The service tech was friendly, courteous and informative as far as wait time. I came for a recall item, however the tech didn't know what the purpos The service tech was friendly, courteous and informative as far as wait time. I came for a recall item, however the tech didn't know what the purpose of the recall was and how it was to improve my driving experience. More
by GARIANW
Employees Worked With
Unknown
September 18, 2019
Oil change and tire rotation I would have given 5 stars, however it took a long time for the oil change and tire rotation service...about two hours. On the flip side, however, my I would have given 5 stars, however it took a long time for the oil change and tire rotation service...about two hours. On the flip side, however, my truck was washed and vacuumed. More
by GJP
Employees Worked With
Sean Garrett
September 18, 2019
Recent Regular Service Recent regular service was explained in a clear manner, was efficient, professional and completed in a timely manner. A good value, too. Appointment Recent regular service was explained in a clear manner, was efficient, professional and completed in a timely manner. A good value, too. Appointment was started on time. More
by DBrunelle
Employees Worked With
Tate, Jeffries, Gardner
September 18, 2019
Always Excellent I have been patronizing JimEllis Buick at Mall if Georgia for several years and always have a great experience. The service advisors are courteous and I have been patronizing JimEllis Buick at Mall if Georgia for several years and always have a great experience. The service advisors are courteous and professional. This time Sean Garrett took care of my service needs and was outstanding. They fixed my problem and did not charge me an arm and a leg. Definitely will be back. More
by rbgoodjoin
Employees Worked With
Sean Garrett
September 17, 2019
Service desk people don’t have manners While the service on the vehicle was great the service desk person did not have manners. The person who took down my paperwork was not rude but did no While the service on the vehicle was great the service desk person did not have manners. The person who took down my paperwork was not rude but did not make me feel welcomed. However when I pick up my vehicle the next day he wasn’t there so another service person unwillingly took my paper work and basically throwing the papers in my face super rude and not pleased at all. I don’t remember there names but will not go back to that GMC. More
by XG1134
Employees Worked With
Chris Stout, Sean Garrett
