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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,276 Reviews

2,277 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 20, 2020

The service was fine. Did not have to wait too long. The service was fine. Did not have to wait too long. Making the appointment I believe help save me time. Service man Jim was nice. Thanks! More

by PPGRIFFI
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 22, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know. Take care.

January 17, 2020

Service Prompt and timely service. Informed me about things need to be replaced or repaired and took my permission before doing the work. Provided transporta More

by SARALA_RREDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma
Jan 20, 2020 -

Jim Ellis Buick GMC Mall of GA responded

We work hard to stand out among the rest! Thanks for taking the time to share your rating! Thanks again for the positive feedback, and we hope that you have a great day!

January 17, 2020

Great people to work deal with in a wonderful nice kept waiting area. Fast service and very helpful. Always a pleasure to deal with! Thanks More

by Hayman7271
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Hong, Tom Lyden
Jan 20, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

January 17, 2020

Fast Service Other dealers in my area said it would be 2 to 3 weeks or longer to get my chevy volt repaired. Jim Ellis completed my repairs in 3 days.!!!!! Fanta More

by hgradyw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lyden
Jan 20, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Mall of GA for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the positive feedback, and we hope that you have a great day!

January 16, 2020

Amazing to work with ! Service Centers are generally a hassle to deal with and long waits! This was fast, easy and done with professionalism! I am glad that we bought from More

by MCCULLOCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Mallory
Jan 16, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Hello, it is great to hear everything was done quickly and to your satisfaction! We’re always happy to take care of you if anything else comes up. Have a wonderful day!

January 16, 2020

oil change Sean got me in and out in an hour and 15 minutes. Also replaced my wheel lock key that was omitted in replacement the prior visit. Good, hassle free e More

by Unsatified customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Jan 16, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for commenting on your service experience! We're glad we could be of assistance, and we're always happy to help if there's anything else you need. Safe travels!

January 16, 2020

They changed oil, ordered a part for heater defect, told me the dimming of the speedometer and radio was intermittent and they could not repair it. More

by BYTHEMILL
Recommend Dealer
Yes
Employees Worked With
Tate
Jan 22, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your business and for taking the time to provide this feedback. Intermittent concerns are often the hardest for us to diagnosis and repair and we certainly share your frustrations and apologize that we were unable to come up with a resolution at this time.

January 14, 2020

Second service of car The service was excellent because they kept me car until it was completely fixed. The gave me a rental car because they needed to keep my car overni More

by BOSTWICKL147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ED Barnes
Jan 16, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Bostwickl147, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!

January 13, 2020

Very helpful and informative - best service I’ve received in a while. Ed kept me in the loop and made sure I was satisfied before taking my vehicle back home. More

by PC01619
Recommend Dealer
Yes
Employees Worked With
Ed in Service, Sean Garrett
Jan 16, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Mall of GA for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We look forward to your next visit! Take care!

January 12, 2020

I had a new radio installed on my truck on 12/18/19 with in one week the back up camera is not working l brought it to you guys and you could not duplicate the problem l got back l drove it home I back into More

by MBOSARD
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Jan 14, 2020 -

Jim Ellis Buick GMC Mall of GA responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Buick GMC Mall of GA as your first choice for service!

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