Jim Ellis Buick GMC Mall of GA - Service Center

Poor Communication/Car Not Repaired Considering my wife has had such a great experience in the past, I expected much better service from this visit. Our Malibu had a check engine light Considering my wife has had such a great experience in the past, I expected much better service from this visit. Our Malibu had a check engine light issue that could go days better the issue occurring. The first time we took the car to Jim Ellis, the communication was excellent. Since they couldn't find anything wrong with the car, they asked us to bring it back as soon as it happened again. A few days later, the problem returned and we took the car immediately to the dealership. I asked the Service Advisor not to turn off the car without driving it so he could see the problem. After I left, they turned the car off and the problem went away. They had to keep the car for a week before it returned. After the problem returned, they apparently had to work with GM to try to troubleshoot. In total they had the car for over two weeks and were unable to diagnose the issue. They only thing they could offer was to start replacing wire harnesses. During the time they had the car, we had to repetitively follow-up. Since they couldn't repair the car, we took the car back to the dealership we bought it from. They were able to locate a communication from GM that described the issue and provided coverage for the repair. While we have only had the car back for a few days, we hopefully found the issue. I was extremely disappointed with the lack of communication from Jim Ellis while they had my car. I paid a diagnostic fee only to have the car returned and still broken. When I took the car to Rick Hendrick, they identified a potential fix, didn't charge a diagnostic and the repair was covered by GM. More

Service work Tom Lyden was my service rep and was very courteous and respectful. I went in for an oil change and he mentioned a couple of things I might want to c Tom Lyden was my service rep and was very courteous and respectful. I went in for an oil change and he mentioned a couple of things I might want to consider to go along with my oil change. I told him no thank you and he did not try to pressure me. When I picked up my car, walked me to my car (which is something no one else had ever done) and made sure my car was washed and vacuumed. I will ask for him again. More

Canyon Staff is terrific. One of the best service experiences I've had. It adds to our decision to select Jim Ellis for two car purchases. Staff is terrific. One of the best service experiences I've had. It adds to our decision to select Jim Ellis for two car purchases. More

Estimated time was 55 minutes actual time 52 minutes It is a great, fast job on the recall I had on my GMC brakes. I appreciate the estimated time being exactly what they said it was going to be It is a great, fast job on the recall I had on my GMC brakes. I appreciate the estimated time being exactly what they said it was going to be More

First experience! David was my service Advisor, he was super polite and helpful. No one greeted me when I came in, and he looked super busy but I flagged him down and h David was my service Advisor, he was super polite and helpful. No one greeted me when I came in, and he looked super busy but I flagged him down and he stopped what he was doing to check me in. I had my 1 year old with me and he showed compassion for a mom with a little one maybe having to wait at dealer the whole time. (I had a friend meeting me, so don't worry we didn't terrorize the svc dept) Was super nice, not pushy at all, and vehicle was delivered when promised. More

Service Oil change performed and recall work. Everything was done on time. Staff is professional and friendly. Have used Jim Ellis for many years. Will co Oil change performed and recall work. Everything was done on time. Staff is professional and friendly. Have used Jim Ellis for many years. Will continue to patronize this dealership. More

New Exhaust Sysytem Leo made my experience with Jim Ellis the best it has been so far. Leo was able to get the exact exhaust I was looking for at the best price instead o Leo made my experience with Jim Ellis the best it has been so far. Leo was able to get the exact exhaust I was looking for at the best price instead of just what was available. Beau Lance More

Quick, friendly and quality work They were able to get my vehicle in and out quickly. Were very professional and the price was reasonable. Would definitely recommend them and use them They were able to get my vehicle in and out quickly. Were very professional and the price was reasonable. Would definitely recommend them and use them again! More

Service was not Good. I will not return because I feel like it was not a good visit to this location because it was not up to GM Standards I will not return because I feel like it was not a good visit to this location because it was not up to GM Standards More

Awesome team The service is excellent. While waiting in their comfortable reception area, you are treated to complimentary snacks and warm/hot beverages. You are n The service is excellent. While waiting in their comfortable reception area, you are treated to complimentary snacks and warm/hot beverages. You are notified of your vehicle's progress and any recommendations as seen fit. I love the service team at Jim Ellis Buick GMC More